Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $27.98 - $32.00
Benefits
401(k)
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Job Description
Intuit is a globally recognized financial software company known for its innovative products and services aimed at helping individuals, small businesses, and accountants manage their finances efficiently. With a strong commitment to customer satisfaction and technological excellence, Intuit has built a reputation for offering user-friendly tools such as TurboTax, QuickBooks, and Mint, making financial management accessible and straightforward for millions of customers worldwide. This particular job opening is within Intuit's TurboTax division and focuses on delivering exceptional in-person customer service to users of TurboTax. The role underscores the company’s dedication to creating a hospitable, supportive environment where customers feel valued, understood, and guided through their financial decisions with confidence and care.
This position is for a full-time, year-round Customer Advisor role with opportunities for seasonal contract positions as well. It provides a competitive hourly wage that varies by location, ranging approximately from $24.23 to $32.21 per hour. Being a non-exempt role, it offers eligibility for overtime pay as well as other monetary incentives such as cash bonuses and equity rewards. The role is designed for customer-focused professionals in hospitality or related fields, who excel at interpersonal communication and genuinely enjoy helping people. It is based in retail environments where advisors serve as the approachable, knowledgeable face of the TurboTax brand, prioritizing a high-touch, personalized service experience.
As an in-person Customer Advisor, your primary responsibility will be to warmly greet each customer and listen attentively to their needs, concerns, and questions without preparing taxes yourself. Instead, you act as a guide and liaison, connecting customers with the right TurboTax service expert or resource. Through this process, you ensure that customers feel reassured, cared for, and supported at every interaction. This role demands patience, empathy, and proactive problem-solving skills to reduce any friction in the customer journey, from initial greeting to final service hand-off.
The job is ideal for individuals who thrive in roles that emphasize genuine human connection and high-quality customer experience. Working at Intuit also means joining a company culture committed to continuous improvement, where feedback is actively encouraged and acted upon to enhance both employee and customer satisfaction. Beyond the rewarding mission of helping customers, you will also have access to an excellent benefits package that includes health, dental, and vision insurance, a 401(k) plan with matching contributions, paid time off including sick leave and birthday off, employee stock purchase options, and various employee assistance programs.
The position requires flexibility to work at least 20 hours a week with availability for afternoons, evenings, and weekends, and the ability to increase hours during peak tax season. Physical requirements involve standing, walking, and bending for extended periods, with accommodations available as needed. Overall, this role offers a unique opportunity to contribute meaningfully to a fast-growing, high-profile program at a respected global company while honing your skills in customer relations, hospitality, and problem resolution.
This position is for a full-time, year-round Customer Advisor role with opportunities for seasonal contract positions as well. It provides a competitive hourly wage that varies by location, ranging approximately from $24.23 to $32.21 per hour. Being a non-exempt role, it offers eligibility for overtime pay as well as other monetary incentives such as cash bonuses and equity rewards. The role is designed for customer-focused professionals in hospitality or related fields, who excel at interpersonal communication and genuinely enjoy helping people. It is based in retail environments where advisors serve as the approachable, knowledgeable face of the TurboTax brand, prioritizing a high-touch, personalized service experience.
As an in-person Customer Advisor, your primary responsibility will be to warmly greet each customer and listen attentively to their needs, concerns, and questions without preparing taxes yourself. Instead, you act as a guide and liaison, connecting customers with the right TurboTax service expert or resource. Through this process, you ensure that customers feel reassured, cared for, and supported at every interaction. This role demands patience, empathy, and proactive problem-solving skills to reduce any friction in the customer journey, from initial greeting to final service hand-off.
The job is ideal for individuals who thrive in roles that emphasize genuine human connection and high-quality customer experience. Working at Intuit also means joining a company culture committed to continuous improvement, where feedback is actively encouraged and acted upon to enhance both employee and customer satisfaction. Beyond the rewarding mission of helping customers, you will also have access to an excellent benefits package that includes health, dental, and vision insurance, a 401(k) plan with matching contributions, paid time off including sick leave and birthday off, employee stock purchase options, and various employee assistance programs.
The position requires flexibility to work at least 20 hours a week with availability for afternoons, evenings, and weekends, and the ability to increase hours during peak tax season. Physical requirements involve standing, walking, and bending for extended periods, with accommodations available as needed. Overall, this role offers a unique opportunity to contribute meaningfully to a fast-growing, high-profile program at a respected global company while honing your skills in customer relations, hospitality, and problem resolution.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- this role requires the ability to stand, walk, and bend for extended periods throughout the workday
- reasonable accommodations may be made for individuals with disabilities
- willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- a proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- a high school diploma or GED
- experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store
- listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
No experience required
Job Location
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