Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Work Schedule
Flexible
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Job Description
Intuit is a leading technology company known for its innovative financial software products, including TurboTax, QuickBooks, and Mint. With a focus on simplifying complex financial and tax processes, Intuit empowers individuals and businesses to manage their finances confidently and efficiently. Operating at the intersection of technology and customer service, Intuit thrives on its commitment to innovation, inclusivity, and excellence in delivering premium user experiences. The company culture emphasizes collaboration, continuous improvement, and a people-first approach, creating a supportive environment for both employees and customers alike.
The role of an in-person Customer Advisor at Intuit centers around delivering a hospitality-focused customer experience, prioritizing genuine human connection and high-touch service over traditional transactional interactions. This position is year-round and non-exempt, with seasonal contract opportunities also available. Located primarily in retail environments, Customer Advisors serve as approachable, trustworthy guides who help customers navigate their options within the TurboTax service network. Rather than engaging in technical tasks like preparing taxes, these professionals focus on understanding individual customer needs through attentive listening, empathy, and thoughtful communication.
The Customer Advisor role is designed for individuals passionate about making customers feel welcomed, understood, and well cared for during their entire visit. By warmly greeting customers, actively engaging with them to appreciate their unique situations, and facilitating smooth handoffs to appropriate experts or services, Customer Advisors play a pivotal role in defining an exceptional customer journey. Each interaction is tailored to ensure clarity, support, and ease, minimizing friction and reinforcing the trust customers place in Intuit's brand's commitment to hospitality.
This position offers competitive pay reflective of the candidate's experience and geographic location, with hourly rates ranging approximately from $25.10 to $34.40 across various states including California, Illinois, Maryland, Minnesota, New Jersey, New York, and Washington. Compensation includes eligibility for cash bonuses, equity rewards, and an extensive benefits package. Intuit actively promotes pay equity and regularly reviews compensation practices to ensure fairness across different demographic groups. The company culture supports ongoing professional growth and collaboration within a network of growth-minded professionals, making this role ideal for service-oriented candidates eager to contribute to a high-profile, rapidly expanding program.
The role of an in-person Customer Advisor at Intuit centers around delivering a hospitality-focused customer experience, prioritizing genuine human connection and high-touch service over traditional transactional interactions. This position is year-round and non-exempt, with seasonal contract opportunities also available. Located primarily in retail environments, Customer Advisors serve as approachable, trustworthy guides who help customers navigate their options within the TurboTax service network. Rather than engaging in technical tasks like preparing taxes, these professionals focus on understanding individual customer needs through attentive listening, empathy, and thoughtful communication.
The Customer Advisor role is designed for individuals passionate about making customers feel welcomed, understood, and well cared for during their entire visit. By warmly greeting customers, actively engaging with them to appreciate their unique situations, and facilitating smooth handoffs to appropriate experts or services, Customer Advisors play a pivotal role in defining an exceptional customer journey. Each interaction is tailored to ensure clarity, support, and ease, minimizing friction and reinforcing the trust customers place in Intuit's brand's commitment to hospitality.
This position offers competitive pay reflective of the candidate's experience and geographic location, with hourly rates ranging approximately from $25.10 to $34.40 across various states including California, Illinois, Maryland, Minnesota, New Jersey, New York, and Washington. Compensation includes eligibility for cash bonuses, equity rewards, and an extensive benefits package. Intuit actively promotes pay equity and regularly reviews compensation practices to ensure fairness across different demographic groups. The company culture supports ongoing professional growth and collaboration within a network of growth-minded professionals, making this role ideal for service-oriented candidates eager to contribute to a high-profile, rapidly expanding program.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week including afternoons evenings and weekends with the ability to work up to 40 hours per week during peak tax season
- Ability to stand walk and bend for extended periods throughout the workday reasonable accommodations may be made for individuals with disabilities
- Willingness to adhere to company standards including time and attendance store etiquette and uniform and grooming standards
Job Qualifications
- Three or more years of experience in hospitality customer service guest relations or a similar high-touch customer-facing role
- Proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- High school diploma or GED
- Experience in a hospitality retail service or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store setting a welcoming professional tone
- Listen attentively and ask thoughtful questions to understand each customer's unique situation concerns and needs
- Serve as a knowledgeable guide helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience from arrival to a smooth hand-off ensuring every touchpoint feels personal clear and supportive
- Reduce friction at every step answer questions resolve concerns and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax embodying the brand's commitment to attentive premium hospitality
Job Criteria
Experience
No experience required
Job Location
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