Retail Concierge

Brilliant Earth is a renowned e-commerce jeweler dedicated to revolutionizing the fine jewelry industry by championing transparency, sustainability, compassion, and inclusivity. As one of the fastest growing online jewelers globally, Brilliant Earth creates exquisite jewelry that combines outstanding quality with ethical sourcing and craftsmanship, ensuring customers can wear pieces they feel truly good about. The company fosters a highly collaborative and supportive work environment enriched by regular team events, cross-departmental meetings, and a culture celebrating both large and small successes. Brilliant Earth prioritizes diversity and inclusion in its hiring and workplace policies to build a respectful, encouraging, and dynamic team of passionate individuals eager to take on challenges and grow professionally.

The Retail Concierge role at the Washington DC showroom represents an exciting opportunity to become the face of Brilliant Earth in a physical retail setting dedicated to delivering a premium luxury experience. This role is essential in welcoming customers warmly, providing attentive and personalized service, and maintaining pristine showroom conditions that reflect the company’s high standards. Working in-person at the Washington DC location, the Retail Concierge will balance multiple interactions simultaneously while assisting customers in memorable, one-on-one engagements that align with Brilliant Earth’s values of sustainability and transparency in the jewelry industry. The position offers a targeted hourly wage of $20 to $22, with the schedule requiring availability on weekend days and consistent weekly hours including two consecutive days off.

The Retail Concierge will serve as a brand ambassador who not only welcomes and checks in customers but also communicates Brilliant Earth’s mission and values in every interaction. Beyond customer service, the role involves conducting post-sale appointments such as pick-ups, exchanges, and resizing, ensuring customer questions are answered thoroughly. Maintaining the showroom’s appearance, cleanliness, and organization is a critical responsibility to uphold the premium brand image—this includes merchandising new products and completing frequent audits to enforce showroom standards. This position requires multitasking proficiency and a sharp attention to detail, essential for managing showroom operations smoothly while creating a safe, welcoming environment for guests and protecting product security.

Brilliant Earth values employees who demonstrate a passion for delivering exceptional customer experiences, excel in clear and effective communication, and thrive as collaborative team players committed to transforming the jewelry industry. Candidates who bring enthusiastic multitasking abilities and a dedication to process excellence will excel in this role. The company supports and encourages ongoing career growth through comprehensive training programs, performance reviews, and learning opportunities, making this a promising career path for motivated individuals. Additionally, Brilliant Earth offers a robust benefits package including health insurance options, paid time off, 401k matching, employee discounts, mental wellness resources, and much more. This role is ideal for professionals excited to work in a mission-driven environment and contribute meaningfully to a growing brand recognized for ethical and beautiful fine jewelry.