Retail Concierge

Brilliant Earth is a leading jeweler committed to creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. Known for combining exceptional craftsmanship with ethical sourcing practices, Brilliant Earth offers finely crafted jewelry that customers can feel good about wearing. The company has a strong digital presence as one of the fastest-growing e-commerce jewelers worldwide, supported by select physical showroom locations such as their Chicago - Gold Coast showroom. Brilliant Earth emphasizes collaboration, respect, and environmental responsibility as core values, fostering a workplace dedicated to growth, inclusion, and community impact. The company offers competitive compensation and a comprehensive benefits package to support their employees' well-being and professional development.

The Retail Concierge role at Brilliant Earth’s Chicago - Gold Coast showroom is essential to delivering a premium customer experience that mirrors the brand’s luxury ethos and dedication to quality. As the first point of contact for customers, the Retail Concierge is responsible for welcoming visitors warmly, managing showroom aesthetics, and ensuring every customer interaction is both memorable and seamless. This position demands excellent multitasking skills to handle various customer service activities, from greeting and checking in customers to managing post-sale appointments and facilitating communication. The Retail Concierge also plays an important role behind the scenes by maintaining showroom cleanliness, adhering to merchandising standards, and assisting with facilities maintenance to uphold a pristine and welcoming environment.

This role is in-person and requires flexibility to work schedules including weekends to meet customer needs effectively. The projected hourly wage for this position is $19, with the possibility of adjustment at the company’s discretion. A successful Retail Concierge at Brilliant Earth will exhibit a passion for customer service, exceptional communication skills, and a collaborative mindset, contributing to a team that continually advances the company’s mission of redefining fine jewelry with sustainability at its core.

By joining Brilliant Earth as a Retail Concierge, you become part of a diverse, mission-driven team dedicated to revolutionizing the jewelry industry while growing personally and professionally. The company invests in employee growth through extensive training, regular performance evaluations, and clear career advancement opportunities. Plus, with a consistent work schedule and supportive workplace culture, employees can thrive while making an impact. Whether helping customers celebrate significant life moments or collaborating on showroom upkeep and organization, the Retail Concierge role is vital to Brilliant Earth's ongoing success and customer delight.