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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
career growth
set schedule
lifestyle spending account
Continued education
Employee Discounts
Mental wellness perks
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Parental leave
Disability insurance
Life insurance
Pre-tax commuter benefits
Job Description
Brilliant Earth is a leading jeweler committed to creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. Known for combining exceptional craftsmanship with ethical sourcing practices, Brilliant Earth offers finely crafted jewelry that customers can feel good about wearing. The company has a strong digital presence as one of the fastest-growing e-commerce jewelers worldwide, supported by select physical showroom locations such as their Chicago - Gold Coast showroom. Brilliant Earth emphasizes collaboration, respect, and environmental responsibility as core values, fostering a workplace dedicated to growth, inclusion, and community impact. The company offers competitive compensation and a comprehensive benefits package... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- availability to work weekend days
- strong multitasking and organizational abilities
- excellent communication skills
- ability to maintain showroom standards and policies
- commitment to a customer-focused mindset
Job Qualifications
- High school diploma or equivalent
- experience in retail, hospitality, or customer service roles preferred
- strong communication and interpersonal skills
- ability to work independently and as part of a team
- proficiency with POS, CRM, or ERP software is a plus
- familiarity with Mac operating systems beneficial
- passion for sustainability and ethical business practices
Job Duties
- Greet and check-in customers proactively
- assist customers to create a memorable one-on-one experience
- act as a brand ambassador communicating company values
- conduct post-sale appointments such as pick-ups and exchanges
- call customers to confirm appointments and answer questions
- review customer feedback and work to improve experience
- maintain showroom cleanliness and order according to standards
- perform weekly and quarterly showroom audits
- liaise with facilities for maintenance and minor repairs
- enforce showroom policies for guest safety and product security
- open and close the showroom and waiting area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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