Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
supportive work environment
Job Description
Gaylord Opryland Resort & Convention Center is a premier luxury resort located in Nashville, Tennessee, known for its vast indoor gardens, exceptional hospitality, diverse entertainment options, and extensive meeting and convention spaces. Operated by Marriott International, the resort is a leading destination for travelers seeking a unique blend of Southern charm, upscale amenities, and immersive experiences. As part of the larger Marriott portfolio, Gaylord Opryland upholds the highest standards of customer service, continuous innovation, and commitment to creating memorable guest stays. This prestigious establishment caters to leisure guests, business travelers, and events of all sizes, making it a dynamic and vibrant workplace.
The role offered is a seasonal, full-time position in the Golf, Fitness, and Entertainment category, located on-site at the Gaylord Opryland Resort & Convention Center in Nashville. This non-management role is tailored for individuals passionate about guest service and operational support within various resort exhibits and shows. The position offers competitive hourly pay at $17.50 and focuses on delivering a high standard of customer interaction and operational excellence.
As a key member of the guest relations and events team, the successful candidate will be responsible for providing exceptional customer service by assisting guests in enjoying their experiences safely and enjoyably. Duties include selling tickets to attractions and events through suggestive selling techniques, managing retail merchandise sales, maintaining product displays, and operating cash registers and point-of-sale systems efficiently. Managing cash banks and deposits in accordance with cash control procedures ensures financial integrity and accuracy.
The role requires strong communication skills to answer guest inquiries promptly and courteously, either in person, by phone, or electronically. The employee serves as a knowledgeable resource by directing guests clearly and effectively to the appropriate locations within the resort. Adherence to company policies regarding safety, appearance, confidentiality, and asset protection is critical, underscoring the importance of professionalism and integrity.
Beyond operational tasks, this role emphasizes a guest-centric approach, welcoming guests warmly, anticipating their needs, and expressing genuine appreciation. Effective teamwork and collaboration with colleagues are vital for achieving common goals and maintaining a positive work environment. The position also demands compliance with quality assurance standards and proactive identification of opportunities to enhance organizational efficiency, productivity, and cost savings.
Physically, the position may require standing, sitting, or walking for extended periods and handling objects weighing up to 25 pounds. Flexibility to perform reasonable additional duties as assigned is expected.
Marriott International champions diversity, inclusion, and equal opportunity employment. Their commitment to fostering a supportive environment where unique backgrounds and talents are celebrated reflects in every aspect of the workplace culture at Gaylord Opryland. Joining this team means becoming part of a global network devoted to excellence, creativity, and career growth. Here, associates enjoy not just a job but a meaningful career path with ample opportunity for advancement within the hotel and hospitality industry.
The role offered is a seasonal, full-time position in the Golf, Fitness, and Entertainment category, located on-site at the Gaylord Opryland Resort & Convention Center in Nashville. This non-management role is tailored for individuals passionate about guest service and operational support within various resort exhibits and shows. The position offers competitive hourly pay at $17.50 and focuses on delivering a high standard of customer interaction and operational excellence.
As a key member of the guest relations and events team, the successful candidate will be responsible for providing exceptional customer service by assisting guests in enjoying their experiences safely and enjoyably. Duties include selling tickets to attractions and events through suggestive selling techniques, managing retail merchandise sales, maintaining product displays, and operating cash registers and point-of-sale systems efficiently. Managing cash banks and deposits in accordance with cash control procedures ensures financial integrity and accuracy.
The role requires strong communication skills to answer guest inquiries promptly and courteously, either in person, by phone, or electronically. The employee serves as a knowledgeable resource by directing guests clearly and effectively to the appropriate locations within the resort. Adherence to company policies regarding safety, appearance, confidentiality, and asset protection is critical, underscoring the importance of professionalism and integrity.
Beyond operational tasks, this role emphasizes a guest-centric approach, welcoming guests warmly, anticipating their needs, and expressing genuine appreciation. Effective teamwork and collaboration with colleagues are vital for achieving common goals and maintaining a positive work environment. The position also demands compliance with quality assurance standards and proactive identification of opportunities to enhance organizational efficiency, productivity, and cost savings.
Physically, the position may require standing, sitting, or walking for extended periods and handling objects weighing up to 25 pounds. Flexibility to perform reasonable additional duties as assigned is expected.
Marriott International champions diversity, inclusion, and equal opportunity employment. Their commitment to fostering a supportive environment where unique backgrounds and talents are celebrated reflects in every aspect of the workplace culture at Gaylord Opryland. Joining this team means becoming part of a global network devoted to excellence, creativity, and career growth. Here, associates enjoy not just a job but a meaningful career path with ample opportunity for advancement within the hotel and hospitality industry.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 25 pounds
- Availability to work full-time on a seasonal basis
- Strong verbal communication skills
- Basic computer literacy
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to operate cash registers and POS systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
- Basic math and cash handling skills
Job Duties
- Provide customer service in the areas of operations for various exhibits and shows
- Operate attraction/event by assisting guests to safely enjoy their experience
- Sell tickets to attraction/event by providing accurate information in a suggestive selling manner
- Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed
- Operate cash register and POS system to sell tickets or merchandise
- Responsible for cash bank and deposits following established cash control procedures
- Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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