Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.31 - $17.91
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
competitive hourly wage
Job Description
Emerald Queen Casino is a premier entertainment destination operated by the Puyallup Tribe of Indians, located in Washington State. Known for its vibrant casino gaming and diverse hospitality services, the Emerald Queen Casino offers a unique blend of cultural heritage and modern entertainment. The casino provides a comprehensive gaming experience along with premium dining and retail opportunities, catering to a wide range of guests, including locals and visitors from across the region. The establishment operates 24 hours a day, 365 days a year, underscoring its commitment to delivering continuous service and entertainment to its patrons. As a tribe-owned enterprise, the Emerald Queen is proud to uphold Indian Preference in hiring and supports equal employment opportunities within its workforce.
The Retail Associate role at Emerald Queen Casino is a crucial position that contributes significantly to the overall guest experience. This full-time role focuses on delivering exceptional service in the retail and box office areas, ensuring that guests receive prompt, courteous, and knowledgeable assistance. The associate is responsible for maintaining the retail environment by keeping it tidy, organized, and well-stocked, which enhances the shopping ambiance and inventory management. They will utilize a Point of Sale (POS) system to efficiently process transactions, showcasing their accuracy and attention to detail in handling monetary exchanges. Additionally, they provide guests with essential information about products, property details, casino promotions, and events, becoming a valuable source of knowledge and support.
This role demands excellent communication skills, the ability to manage cash transactions responsibly, and a proactive approach to problem-solving by resolving guest issues or escalating them when necessary. The job requires physical stamina for standing or sitting for extended periods and the capability to lift and move supplies up to 25 pounds. Starting with a competitive wage of $17.31 per hour and increasing to $17.91 per hour after completing a 90-day orientation, the position also offers outstanding employer-paid benefits such as medical, dental, vision, and life insurance. Candidates must obtain a Class III A gaming license and are expected to demonstrate flexibility in working various shifts, including day, swing, graveyard, weekends, and holidays. Pre-employment drug testing is mandatory, reflecting the casino's commitment to maintaining a safe and responsible workplace environment. Overall, working as a Retail Associate at Emerald Queen Casino offers an excellent opportunity to grow professionally within a renowned tribal gaming and entertainment company dedicated to exceptional guest service.
The Retail Associate role at Emerald Queen Casino is a crucial position that contributes significantly to the overall guest experience. This full-time role focuses on delivering exceptional service in the retail and box office areas, ensuring that guests receive prompt, courteous, and knowledgeable assistance. The associate is responsible for maintaining the retail environment by keeping it tidy, organized, and well-stocked, which enhances the shopping ambiance and inventory management. They will utilize a Point of Sale (POS) system to efficiently process transactions, showcasing their accuracy and attention to detail in handling monetary exchanges. Additionally, they provide guests with essential information about products, property details, casino promotions, and events, becoming a valuable source of knowledge and support.
This role demands excellent communication skills, the ability to manage cash transactions responsibly, and a proactive approach to problem-solving by resolving guest issues or escalating them when necessary. The job requires physical stamina for standing or sitting for extended periods and the capability to lift and move supplies up to 25 pounds. Starting with a competitive wage of $17.31 per hour and increasing to $17.91 per hour after completing a 90-day orientation, the position also offers outstanding employer-paid benefits such as medical, dental, vision, and life insurance. Candidates must obtain a Class III A gaming license and are expected to demonstrate flexibility in working various shifts, including day, swing, graveyard, weekends, and holidays. Pre-employment drug testing is mandatory, reflecting the casino's commitment to maintaining a safe and responsible workplace environment. Overall, working as a Retail Associate at Emerald Queen Casino offers an excellent opportunity to grow professionally within a renowned tribal gaming and entertainment company dedicated to exceptional guest service.
Job Requirements
- High school diploma or GED equivalent
- one year cash handling experience
- customer service experience
- must be able to work all scheduled shifts including day, swing, graveyard, and holidays
- must obtain Class III A gaming license from Puyallup Tribal Gaming Regulatory Office and Washington State Gaming Commission
- pre-employment drug testing required
- physical ability to stand or sit for prolonged periods
- ability to lift, bend, carry, stoop, walk, push or move supplies and materials weighing up to 25 pounds
Job Qualifications
- High school diploma or GED equivalent
- one year cash handling experience
- customer service experience
- excellent communication skills
- ability to operate POS systems
- attention to detail
- ability to work flexible shifts including days, swings, graveyards, weekends, and holidays
Job Duties
- Promotes superior guest service
- maintains retail inventory
- provides a neat and orderly retail environment
- provides customers with product information as needed
- restocks inventory as needed
- utilizes a POS system to accurately charge guests for all retail merchandise
- responds to guest questions
- resolves guest issues and concerns forwarding escalated situations as needed
- provides accurate information regarding property, departments, casino promotions, and events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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