Retail Assistant Store Manager-The Plaza at Chapel Hill

Parma, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $20.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Career Development

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

40% merchandise discount

Parental leave

Tuition-free education

performance-based bonuses

mental health support

Job Description

Bath & Body Works is a leading retailer specializing in fragrant products and personal care goods, known for its vibrant and inviting shopping experience enjoyed by millions of customers nationwide. As a company committed to inclusion, Bath & Body Works fosters a culture where everyone belongs and is valued. The company emphasizes the importance of recruiting and nurturing top talent, offering career development opportunities, and creating an environment where employees can thrive both professionally and personally. Beyond business success, Bath & Body Works is dedicated to making positive contributions to communities and the environment, reflecting its mission to help people live more fully by improving the world around them. With a strong brand presence and passionate workforce, the company continues to grow as a respected leader in retail fragrance and bath products.

The role of Assistant Store Manager at Bath & Body Works presents a unique opportunity to be part of this dynamic brand. This is a leadership position that involves partnering closely with the Store Manager to develop and inspire a team of associates, ensuring that every customer receives exceptional and consistent service. The Assistant Store Manager plays a critical role in driving sales growth, operational excellence, and fostering a customer-centric culture. This role requires a retail-savvy leader who is skilled at engaging customers, motivating employees, and executing company strategies effectively on the sales floor. Responsibilities include talent acquisition and retention, setting performance expectations, managing daily store operations, and leading by example in delivering memorable in-store experiences. Physical activity is a key aspect of the job, as all store positions involve standing, walking, lifting, and maintaining the visual appeal of the store. Bath & Body Works values its associates and supports them through competitive compensation, comprehensive benefits including medical, dental, and vision insurance, a 401k plan, paid time off, parental leave, and generous merchandise discounts. Joining Bath & Body Works means becoming part of a community that is passionate about its products, its people, and its positive impact on the world. This is a full-time position ideal for individuals who are enthusiastic about retail leadership and eager to grow within a supportive company culture.

Job Requirements

High school diploma, GED certificate, or relevant work experience
ability to work varied shifts including evenings, weekends, and holidays
capability to perform physical activities such as standing, walking, reaching, bending, kneeling, and lifting up to 50 pounds
strong communication and leadership skills
customer-focused mindset
ability to manage and motivate a team
willingness to adhere to company policies and safety standards

Job Qualifications

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
prior experience in a manager role, preferably in a retail setting
thrives in a customer-first based retail environment
ability to foster a customer-focused selling culture
effective communication skills, being open to feedback, and the ability to adapt quickly
ability to provide in the moment coaching to associates
ability to de-escalate store and customer situations effectively
must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays

Job Duties

Attract, hire, develop, inspire, and retain top talent
set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
act as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues
partner with sales leadership team to support action plans that improve results and ensure effective execution of operational activities
implement and sustain floorset direction to optimize the business and bring the product story to life
perform opening and closing routines including execution of bank deposits, receipt of shipment, and dissemination of company directives
set the direction and goals for the day/shift when associates arrive for work
provide individual and team performance feedback and recommendations to managers
meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in company values and product knowledge
create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
train, coach, reward, and motivate associates to improve selling and the customer experience
reinforce selling expectations, performance, results, and accountability with all associates
consistently provide a safe, clean, and engaging experience by adhering to all safety standards and expectations
maintain company values, policies, and procedures