Retail Assistant Store Manager-Flagler Park

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $27.75

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

Parental leave

employee discount

Job Description

Bath & Body Works is a leading specialty retailer known for its high-quality fragrances, personal care products, and home fragrances. The company has built a reputation for delivering exceptional customer experiences and innovative products that inspire customers to live more fully. With a strong commitment to diversity and inclusion, Bath & Body Works fosters a culture where everyone belongs. The company prioritizes recruiting, retaining, and advancing top talent by offering fair pay, comprehensive benefits, and ongoing development opportunities. This inclusive culture extends to their dedication to improving communities and promoting sustainability to help protect the planet. Bath & Body Works stores are vibrant, fun environments where associates are encouraged to bring their best selves to work and connect meaningfully with customers. The organization supports its associates through various benefits including medical, dental, and vision coverage, a robust 401k plan, paid time off, parental leave, and attractive employee discounts. These elements combine to create a supportive workplace that values both personal and professional growth.

The role of Assistant Store Manager at Bath & Body Works is a critical leadership position responsible for working closely with the Store Manager to develop a high-performing team of associates, ensure outstanding customer service, and drive store growth metrics. Assistant Store Managers serve as key members of the front-line leadership team and act as brand ambassadors who embody the company’s values and commitment to customer satisfaction. They play an essential role in recruiting, hiring, training, and motivating team members while maintaining operational excellence through the execution of store routines such as opening, closing, and inventory management. This role requires the ability to lead by example in a retail environment, consistently delivering superior sales performance via a customer-first approach. Day-to-day activities include managing sales floor coverage, coaching associates to enhance their selling skills, handling customer and vendor-related issues, and sustaining an engaging, visually appealing store environment. Assistant Store Managers also contribute to achieving payroll targets and operational goals by supporting action plans and implementing floorset strategies that maximize business potential. Candidates for this position need to be adaptable, communicate effectively, and be able to manage diverse teams in a fast-paced retail setting. Availability to work varying shifts including evenings, weekends, and holidays is essential. This opportunity is ideal for individuals passionate about retail leadership and eager to grow within a nationally recognized brand that values career development and inclusivity.

Job Requirements

High school diploma, GED certificate, or relevant work experience
Must be available to work varied shifts including evenings, weekends, and holidays
Ability to stand and walk for extended periods and perform physical tasks such as lifting up to 50 pounds
Strong leadership and interpersonal skills
Capacity to handle customer service challenges and resolve conflicts
Excellent organizational and time management abilities
Commitment to upholding company values, policies, and procedures

Job Qualifications

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays

Job Duties

Attract, hire, develop, inspire, and retain top talent
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Train, coach, reward, and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results, and accountability with all associates
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
Maintain our values, policies, and procedures