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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $27.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Parental leave
employee discount
Job Description
Bath & Body Works is a leading specialty retailer known for its high-quality fragrances, personal care products, and home fragrances. The company has built a reputation for delivering exceptional customer experiences and innovative products that inspire customers to live more fully. With a strong commitment to diversity and inclusion, Bath & Body Works fosters a culture where everyone belongs. The company prioritizes recruiting, retaining, and advancing top talent by offering fair pay, comprehensive benefits, and ongoing development opportunities. This inclusive culture extends to their dedication to improving communities and promoting sustainability to help protect the planet. Bath & Body Works... Show More
Job Requirements
- High school diploma, GED certificate, or relevant work experience
- Must be available to work varied shifts including evenings, weekends, and holidays
- Ability to stand and walk for extended periods and perform physical tasks such as lifting up to 50 pounds
- Strong leadership and interpersonal skills
- Capacity to handle customer service challenges and resolve conflicts
- Excellent organizational and time management abilities
- Commitment to upholding company values, policies, and procedures
Job Qualifications
- Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
- Prior experience in a manager role, preferably in a retail setting
- Thrives in a customer-first based retail environment
- Ability to foster a customer-focused selling culture
- Effective communication skills, being open to feedback, and the ability to adapt quickly
- Ability to provide in the moment coaching to associates
- Ability to de-escalate store and customer situations effectively
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
Job Duties
- Attract, hire, develop, inspire, and retain top talent
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
- Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
- Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
- Implement and sustain floorset direction to optimize the business and bring the product story to life
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
- Set the direction and goals for the day/shift when associates arrive for work
- Provide individual and team performance feedback and recommendations to managers
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
- Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
- Train, coach, reward, and motivate associates to improve selling and the customer experience
- Reinforce selling expectations, performance, results, and accountability with all associates
- All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
- Maintain our values, policies, and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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