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Retail Assistant Store Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.71 - $26.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
401(k)
Paid Time Off
employee discount
Dental Insurance
Vision Insurance
Life insurance

Job Description

The ODP Corporation is a leading enterprise specializing in business-to-business (B2B) distribution as well as omnichannel retail services, incorporating renowned brands such as Office Depot and OfficeMax. Known for its comprehensive network of retail stores, robust online presence, and efficient supply chain and distribution operations, the company empowers professionals, businesses, and consumers to achieve more daily. Through its subsidiaries, Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation has developed into a trusted retailer in office supplies, technology products, furniture, and business services, ensuring a seamless customer experience both in-store and online.

The role of Retail Assistant Store Manager at Office Depot is integral to driving sales growth and enhancing the service culture within the store. This leadership position demands enthusiasm, expertise, and a passion for developing a customer-centric environment that resonates with the company’s core values known as the 5Cs: Customer, Commitment, Change, Caring, and Creativity. As a key player in the store’s management, the Assistant Store Manager will work closely with the General Manager to oversee daily operations, ensure adherence to merchandising standards, and facilitate optimal freight and logistics processes. This position also carries the responsibility of being a "Key Carrier," which means having the authority and trust to open and close the store and handle critical security and cash management tasks.

This role emphasizes creating memorable and positive customer experiences, driving sales through education and leadership, and nurturing a high-performing team. Full-time Assistant Managers must exhibit flexibility in working hours, including evenings, weekends, and holidays, to meet business needs effectively. They are expected to embody sales excellence, operational efficiency, and leadership capabilities while implementing process improvement initiatives that support the store's profitability and conversion rates.

Candidates should expect to lead by example in customer service, training staff, coaching associates to improve performance, and fostering an inclusive environment where all team members feel motivated and valued. The Assistant Manager is also instrumental in external key carrier responsibilities, ensuring the safety and security of the physical store and its assets by enforcing loss prevention compliance and managing store opening and closing procedures.

The salary for this position ranges from $19.71 to $26.00 per hour, with compliance to all applicable state and local wage laws. The company offers a competitive benefits package, including participation in the 401(k) plan, and provides substantial opportunities for advancement within the organization. Applicants should be prepared for background checks as part of the employment process.

Overall, the Assistant Store Manager role is designed for motivated individuals who are passionate about retail leadership, gaining hands-on experience in a dynamic environment, and contributing directly to the success of The ODP Corporation's retail operations. This role not only demands strong interpersonal and operational skills but also rewards with a collaborative work culture, growth possibilities, and the satisfaction of making a meaningful impact on customer satisfaction and store performance.

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • 1–3 years related experience, including retail, sales, customer-facing, or supervisory experience preferred
  • Ability to work flexible schedules including evenings, weekends, and holidays
  • Basic computer proficiency
  • Ability to perform External Key Carrier responsibilities such as opening and closing the store
  • Willingness to undergo periodic comprehensive background checks
  • Strong interpersonal and leadership skills
  • Ability to collaborate effectively and deliver exceptional customer service

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred in Business, Marketing, Retail, or related field
  • 1–3 years related experience in retail, sales, customer-facing, or supervisory positions preferred
  • Basic computer skills and ability to use job-related technology and systems
  • Advanced selling skills and strong customer focus
  • Proven leadership abilities to lead, coach, motivate, and manage conflict
  • Strong problem-solving, time management, and planning capabilities
  • Excellent verbal and written communication skills
  • Demonstrated business acumen, accountability, and drive for results
  • Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions

Job Duties

  • Partner with the management team to drive memorable customer experiences and client satisfaction
  • Ensure the execution of Office Depot selling techniques and sales training across the store
  • Foster a sales-focused environment through assisting with the training and development of associates
  • Act as a role model for delivering exceptional customer service and product expertise
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies
  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives
  • Provide guidance, direction, and ongoing training to store associates, including Print Services associates
  • Facilitate training sessions on the business model and holistic service offering for clients/customers
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty
  • Maintain the safety and security of the building and associates during the absence of other managers
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing
  • Ensure regular loss prevention compliance
  • Fulfill responsibilities associated with External Key Carrier designation

Job Criteria

Experience

Mid Level (3-7 years)


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