Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
equal opportunity employment
Job Description
FedEx Office is a leading provider of printing, copying, and shipping services, catering to both individual consumers and businesses with a strong commitment to customer satisfaction and operational excellence. As part of the globally renowned FedEx Corporation, FedEx Office operates numerous locations offering a wide array of services including digital printing, document management, signs and graphics, and packing and shipping solutions. This establishment prides itself on creating a seamless, professional customer experience by leveraging quality-driven management principles and fostering a culture of continuous improvement. Employees are empowered through comprehensive training and professional development opportunities to enhance their skills and deliver expert service.
The Store Assistant Manager position at FedEx Office plays a critical leadership role within the store business unit by ensuring that each customer receives a consistent, positive experience. This employment opportunity involves assisting the Store Manager in supervising team members and overseeing business operations including production, retail, pickup and delivery services, shipping, and quality control processes. A key part of this role is to step in as the acting Store Manager in their absence, ensuring the smooth running of all store functions.
The role demands a hands-on approach where the Assistant Manager not only manages but also performs daily duties alongside the team, fostering a collaborative environment. Emphasis is placed on developing and motivating staff through coaching, training, and performance feedback which contributes directly to customer satisfaction and operational efficiency. The Assistant Manager will establish customer flow processes, monitor and enforce store policies, assist with hiring and scheduling, and maintain communication within the team and with outside production leads. The job also includes administrative responsibilities such as payroll review, managing point of sale daily close-outs, inventory controls, and supply ordering.
In the pursuit of operational excellence, the Assistant Manager will actively participate in FedEx Office’s quality initiatives focused on reducing waste, improving profitability, and enhancing the customer journey through quality science principles. The role requires regular attendance at the physical store location with the ability to work in a fast-paced environment, displaying resilience under pressure while maintaining high standards and attention to detail.
Candidates will benefit from working in an inclusive, equal opportunity environment that supports diversity and welcomes applicants with disabilities. The company promotes a fair chance hiring process, ensuring candidates with criminal histories receive individual consideration in compliance with relevant laws. Overall, this position offers growth potential within a respected brand and empowers employees to contribute meaningfully to business success and customer satisfaction at FedEx Office.
The Store Assistant Manager position at FedEx Office plays a critical leadership role within the store business unit by ensuring that each customer receives a consistent, positive experience. This employment opportunity involves assisting the Store Manager in supervising team members and overseeing business operations including production, retail, pickup and delivery services, shipping, and quality control processes. A key part of this role is to step in as the acting Store Manager in their absence, ensuring the smooth running of all store functions.
The role demands a hands-on approach where the Assistant Manager not only manages but also performs daily duties alongside the team, fostering a collaborative environment. Emphasis is placed on developing and motivating staff through coaching, training, and performance feedback which contributes directly to customer satisfaction and operational efficiency. The Assistant Manager will establish customer flow processes, monitor and enforce store policies, assist with hiring and scheduling, and maintain communication within the team and with outside production leads. The job also includes administrative responsibilities such as payroll review, managing point of sale daily close-outs, inventory controls, and supply ordering.
In the pursuit of operational excellence, the Assistant Manager will actively participate in FedEx Office’s quality initiatives focused on reducing waste, improving profitability, and enhancing the customer journey through quality science principles. The role requires regular attendance at the physical store location with the ability to work in a fast-paced environment, displaying resilience under pressure while maintaining high standards and attention to detail.
Candidates will benefit from working in an inclusive, equal opportunity environment that supports diversity and welcomes applicants with disabilities. The company promotes a fair chance hiring process, ensuring candidates with criminal histories receive individual consideration in compliance with relevant laws. Overall, this position offers growth potential within a respected brand and empowers employees to contribute meaningfully to business success and customer satisfaction at FedEx Office.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- Prior supervisory experience preferred
- Ability to stand for entire shift excluding meal/rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at waist and knees consistently
- Effective communication skills with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Capability to function under substantial pressure in fast-paced environment
- Ability to maintain attention and concentration for extended periods
- Capacity to work with minimal supervision
- Regular attendance at physical location and maintenance of established business hours.
Job Qualifications
- High school diploma or equivalent
- 1+ year of related experience
- Prior supervisory experience preferred
- Strong communication skills
- Ability to train and motivate team members
- Proficient in managing customer relations and resolving conflicts
- Knowledge of store operational procedures and standards
- Experience with inventory and payroll management
- Ability to work in a fast-paced retail environment
- Leadership skills and ability to manage multiple tasks
- Familiarity with quality management principles preferred
- Commitment to fostering a customer-focused environment.
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store including production, retail, self service, and shipping
- Establishes and manages customer flow processes in the store to improve service experience and ensure quick delivery of quality products
- Provides training and development to team members by monitoring goals and offering feedback
- Interviews job applicants and assists the Store Manager with hiring
- Coaches, counsels, and provides feedback to team members to ensure adherence to company policies and standards
- Maintains communication with Store Lead Consultant and production team to ensure deadlines and quality checks are met
- Oversees shipping services and activities
- Communicates daily, weekly, and monthly goals, performance metrics, customer issues, and company initiatives with Store Manager and team
- Complies with and enforces FedEx Office policies and procedures maintaining an environment of controls
- Assists with payroll review and daily close-out of point of sale
- Performs administrative duties including scheduling, payroll management, training compliance, bidding, ordering, and inventory control
- Performs all store team member functions as needed
- Supports quality initiatives focused on reducing costs and improving profitability.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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