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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
equal opportunity employment
Job Description
FedEx Office is a leading provider of printing, copying, and shipping services, catering to both individual consumers and businesses with a strong commitment to customer satisfaction and operational excellence. As part of the globally renowned FedEx Corporation, FedEx Office operates numerous locations offering a wide array of services including digital printing, document management, signs and graphics, and packing and shipping solutions. This establishment prides itself on creating a seamless, professional customer experience by leveraging quality-driven management principles and fostering a culture of continuous improvement. Employees are empowered through comprehensive training and professional development opportunities to enhance their skills and deliver... Show More
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- Prior supervisory experience preferred
- Ability to stand for entire shift excluding meal/rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at waist and knees consistently
- Effective communication skills with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Capability to function under substantial pressure in fast-paced environment
- Ability to maintain attention and concentration for extended periods
- Capacity to work with minimal supervision
- Regular attendance at physical location and maintenance of established business hours.
Job Qualifications
- High school diploma or equivalent
- 1+ year of related experience
- Prior supervisory experience preferred
- Strong communication skills
- Ability to train and motivate team members
- Proficient in managing customer relations and resolving conflicts
- Knowledge of store operational procedures and standards
- Experience with inventory and payroll management
- Ability to work in a fast-paced retail environment
- Leadership skills and ability to manage multiple tasks
- Familiarity with quality management principles preferred
- Commitment to fostering a customer-focused environment.
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store including production, retail, self service, and shipping
- Establishes and manages customer flow processes in the store to improve service experience and ensure quick delivery of quality products
- Provides training and development to team members by monitoring goals and offering feedback
- Interviews job applicants and assists the Store Manager with hiring
- Coaches, counsels, and provides feedback to team members to ensure adherence to company policies and standards
- Maintains communication with Store Lead Consultant and production team to ensure deadlines and quality checks are met
- Oversees shipping services and activities
- Communicates daily, weekly, and monthly goals, performance metrics, customer issues, and company initiatives with Store Manager and team
- Complies with and enforces FedEx Office policies and procedures maintaining an environment of controls
- Assists with payroll review and daily close-out of point of sale
- Performs administrative duties including scheduling, payroll management, training compliance, bidding, ordering, and inventory control
- Performs all store team member functions as needed
- Supports quality initiatives focused on reducing costs and improving profitability.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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