Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
FedEx Office is a prominent retail company specializing in print and business services. It operates an extensive network of stores across the United States, providing customers with printing, copying, shipping, and packaging solutions. Known for its commitment to quality and customer service, FedEx Office has established itself as a reliable partner for individuals and businesses requiring efficient and professional printing and shipping services. The company values a customer-first approach and continually aims to enhance the consumer experience through innovative processes and well-trained staff.
The role of Store Assistant Manager at FedEx Office is a key leadership position responsible for managing a store business unit. This role involves creating a consistent and positive customer experience by overseeing all aspects of store operations, including production, retail, shipping, quality control, pick-up, and delivery processes. The Assistant Manager acts as a pivotal support to the Store Manager and assumes managerial duties in their absence. This position requires hands-on involvement, as the Assistant Manager is expected to perform all team member functions as needed.
In this leadership capacity, the Assistant Manager is tasked with supervising team members, training staff, managing customer relations, and ensuring the smooth operation of daily business activities. They play an integral role in driving store profitability by optimizing efficiency and productivity while maintaining high standards of service and store presentation. Furthermore, the Store Assistant Manager is responsible for coaching, counseling, and providing feedback to team members to uphold company policies and ensure a high-performing team.
This role demands excellent communication skills to maintain strong connections with customers, vendors, and team members. The Assistant Manager must thrive in a fast-paced environment and be capable of handling substantial work pressure while maintaining attention to detail and consistent focus. A significant aspect of the position involves monitoring and managing shipping services, ensuring quality checks are adhered to and coordinating with both production teams and store leadership to meet deadlines and customer expectations.
Administrative responsibilities are also a substantial part of this role, including payroll management, scheduling, inventory control, and reporting metrics such as sales performance and customer issues. The position requires a proactive approach to identifying areas of improvement in internal processes, implementing quality initiatives, and reducing waste to optimize profitability. Being part of a Quality-oriented culture, the Assistant Manager supports FedEx Office’s commitment to business excellence and superior customer service.
Overall, the Store Assistant Manager role at FedEx Office is a dynamic and rewarding opportunity for individuals who possess leadership skills, a customer-centric mindset, and the ability to manage complex store operations efficiently. The employment type is typically full-time, with a competitive salary commensurate with experience. Candidates interested in this position must be willing to work flexible hours and stand for extended periods during their shift. Joining FedEx Office means becoming part of a respected company that values diversity, inclusion, and equal opportunity in the workplace.
The role of Store Assistant Manager at FedEx Office is a key leadership position responsible for managing a store business unit. This role involves creating a consistent and positive customer experience by overseeing all aspects of store operations, including production, retail, shipping, quality control, pick-up, and delivery processes. The Assistant Manager acts as a pivotal support to the Store Manager and assumes managerial duties in their absence. This position requires hands-on involvement, as the Assistant Manager is expected to perform all team member functions as needed.
In this leadership capacity, the Assistant Manager is tasked with supervising team members, training staff, managing customer relations, and ensuring the smooth operation of daily business activities. They play an integral role in driving store profitability by optimizing efficiency and productivity while maintaining high standards of service and store presentation. Furthermore, the Store Assistant Manager is responsible for coaching, counseling, and providing feedback to team members to uphold company policies and ensure a high-performing team.
This role demands excellent communication skills to maintain strong connections with customers, vendors, and team members. The Assistant Manager must thrive in a fast-paced environment and be capable of handling substantial work pressure while maintaining attention to detail and consistent focus. A significant aspect of the position involves monitoring and managing shipping services, ensuring quality checks are adhered to and coordinating with both production teams and store leadership to meet deadlines and customer expectations.
Administrative responsibilities are also a substantial part of this role, including payroll management, scheduling, inventory control, and reporting metrics such as sales performance and customer issues. The position requires a proactive approach to identifying areas of improvement in internal processes, implementing quality initiatives, and reducing waste to optimize profitability. Being part of a Quality-oriented culture, the Assistant Manager supports FedEx Office’s commitment to business excellence and superior customer service.
Overall, the Store Assistant Manager role at FedEx Office is a dynamic and rewarding opportunity for individuals who possess leadership skills, a customer-centric mindset, and the ability to manage complex store operations efficiently. The employment type is typically full-time, with a competitive salary commensurate with experience. Candidates interested in this position must be willing to work flexible hours and stand for extended periods during their shift. Joining FedEx Office means becoming part of a respected company that values diversity, inclusion, and equal opportunity in the workplace.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- supervisory experience preferred
- Ability to communicate effectively with customers, vendors, and team members
- Ability to function in fast-paced environments under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Knowledge of company policies and procedures
- Ability to provide coaching and feedback to team members
- Experience with payroll and scheduling systems preferred
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and satisfaction
- Creates a customer-focused environment in all store areas and monitors store cleanliness and professionalism
- Establishes and manages processes for customer flow to improve service and product delivery
- Provides training and development of team members through monitoring and feedback
- Interviews job applicants and assists Store Manager with hiring
- Coaches, counsels and provides feedback to team members on performance and adherence to policies
- Maintains communication with Store Lead Consultant and production team to meet deadlines and ensure quality
- Oversees shipping related services and activities
- Communicates daily, weekly, and monthly goals, performance metrics, customer issues, and initiatives to Store Manager and team
- Complies with company policies and maintains environment controls
- Assists Store Manager in payroll review and daily close out of POS
- Performs administrative duties including scheduling, payroll management, training compliance, ordering, receiving supplies, and inventory control
- Performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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