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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
FedEx Office, a subsidiary of FedEx Corporation, is a leading provider of business services including printing, shipping, and copying solutions. With a strong commitment to customer satisfaction and operational excellence, FedEx Office combines advanced technology with expert staff to deliver convenient and reliable services in numerous locations nationwide. The company emphasizes quality-driven management and a culture focused on continuous improvement, aiming to create positive customer experiences in all its retail stores and business units. FedEx Office is recognized for its dedication to equal employment opportunities and support for diversity, making it an employer of choice for a variety of professionals... Show More
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- must meet all FedEx Office employment qualifications in force at time of hiring
- must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees on a consistent basis
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- effective communication skills with customers, vendors, and other team members
- ability to work in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- if necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store including production, retail, self service, and shipping and monitors the store to ensure a clean and professional environment
- establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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