Retail Assistant Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Equal opportunity employer

Job Description

FedEx Office, a subsidiary of FedEx Corporation, is a leading provider of business services including printing, shipping, and copying solutions. With a strong commitment to customer satisfaction and operational excellence, FedEx Office combines advanced technology with expert staff to deliver convenient and reliable services in numerous locations nationwide. The company emphasizes quality-driven management and a culture focused on continuous improvement, aiming to create positive customer experiences in all its retail stores and business units. FedEx Office is recognized for its dedication to equal employment opportunities and support for diversity, making it an employer of choice for a variety of professionals seeking growth and development in a fast-paced retail environment.

The Store Assistant Manager role at FedEx Office is a pivotal leadership position responsible for overseeing daily store operations and ensuring an exceptional customer experience. This role assists in the supervision of all team members and business processes, including production, retail activities, customer pick-up and delivery, shipping, and quality control. The Assistant Manager supports the Store Manager by managing the store in their absence, while also performing all team member functions as needed. This hybrid role requires strong leadership skills, an ability to train and develop staff, and a focus on operational efficiency to maintain a clean, professional, and customer-friendly environment.

The Assistant Manager plays an essential role in creating a customer-focused atmosphere by managing customer flow and resolving disputes promptly to ensure satisfaction. They also assist in hiring processes, coach team members, and maintain communication with production and sales teams to meet business goals. The position involves administrative duties such as scheduling, payroll management, inventory control, and ensuring compliance with company policies and standards. Candidates should be prepared to work in a fast-paced environment, stand for extended periods, and meet physical demands such as lifting up to 55 pounds. FedEx Office provides opportunities for career advancement within the retail sector, offering a dynamic workplace where quality and customer service are priorities. This position requires a high school diploma or equivalent, at least one year of related experience (supervisory experience preferred), and adherence to company employment qualifications and policies.

Job Requirements

High school diploma or equivalent education
1+ year of related experience
prior supervisory experience preferred
must meet all FedEx Office employment qualifications in force at time of hiring
must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability to bend and twist at the waist and knees on a consistent basis
ability to communicate effectively with customers, vendors, and team members
ability to perform work activities requiring cooperation and instruction
ability to function in a fast-paced environment under substantial pressure
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
ability to report regularly to work and maintain established business hours

Job Qualifications

High school diploma or equivalent education
1+ year of related experience
prior supervisory experience preferred
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
effective communication skills with customers, vendors, and other team members
ability to work in a fast-paced environment under substantial pressure
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
ability to report regularly to work and maintain established business hours

Job Duties

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
evaluates the efficiency and productivity of team members in creating positive customer experiences
if necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
creates a customer focused environment in all areas of the store including production, retail, self service, and shipping and monitors the store to ensure a clean and professional environment
establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
provides training and development of team members on assigned shifts by monitoring goals and providing feedback
interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members