Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
FedEx Office is a leading provider of printing, copying, and digital services, committed to delivering exceptional customer experiences through a combination of innovative technology and highly skilled team members. As part of the global FedEx family, FedEx Office offers a wide range of solutions tailored to meet the diverse needs of its customers, including printing services for businesses, individuals, and organizations. With a robust network of locations, FedEx Office is dedicated to maintaining a culture of quality, excellence, and customer satisfaction across all its business units. The company emphasizes quality-driven management and continuous improvement to optimize operational efficiency and enhance profitability. They provide a supportive environment focusing on training, development, and the application of quality science principles.
The role of Store Assistant Manager at FedEx Office is pivotal in maintaining smooth store operations and delivering a consistent, positive customer experience. This position involves supporting the Store Manager in supervising and overseeing the store's daily business operations, including production, retail, shipping, quality control, and customer interactions. The Store Assistant Manager is responsible for managing the store in the absence of the Store Manager and is expected to perform all the functions of team members as needed. The role requires a high level of leadership, communication, and organizational skills, as well as the ability to work in a fast-paced, customer-focused environment.
Key responsibilities include ensuring expert, friendly customer service; monitoring team member productivity and providing feedback; resolving customer complaints efficiently; maintaining a clean, professional store environment; managing customer flow; interviewing and coaching team members; coordinating with production and shipping teams; overseeing payroll and daily close-out processes; and enforcing company policies. The Assistant Manager also supports quality initiatives and cost-reduction efforts to optimize store profitability. This position requires standing for extended periods, lifting up to 55 pounds, and the ability to work with minimal supervision while maintaining attention to detail and composure under pressure. FedEx Office values diversity and inclusion and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. This role offers an opportunity to be part of a respected brand known for quality and excellent service, with room for career progression within a dynamic retail environment.
The role of Store Assistant Manager at FedEx Office is pivotal in maintaining smooth store operations and delivering a consistent, positive customer experience. This position involves supporting the Store Manager in supervising and overseeing the store's daily business operations, including production, retail, shipping, quality control, and customer interactions. The Store Assistant Manager is responsible for managing the store in the absence of the Store Manager and is expected to perform all the functions of team members as needed. The role requires a high level of leadership, communication, and organizational skills, as well as the ability to work in a fast-paced, customer-focused environment.
Key responsibilities include ensuring expert, friendly customer service; monitoring team member productivity and providing feedback; resolving customer complaints efficiently; maintaining a clean, professional store environment; managing customer flow; interviewing and coaching team members; coordinating with production and shipping teams; overseeing payroll and daily close-out processes; and enforcing company policies. The Assistant Manager also supports quality initiatives and cost-reduction efforts to optimize store profitability. This position requires standing for extended periods, lifting up to 55 pounds, and the ability to work with minimal supervision while maintaining attention to detail and composure under pressure. FedEx Office values diversity and inclusion and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. This role offers an opportunity to be part of a respected brand known for quality and excellent service, with room for career progression within a dynamic retail environment.
Job Requirements
- Ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability to perform work activities requiring cooperation and instruction
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours to support FedEx Office business
- meet all FedEx Office employment qualifications in force at time of hiring
- comply with company hiring policies
- prior supervisory experience preferred
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience, prior supervisory experience preferred
- ability to communicate effectively with customers, vendors, and team members
- ability to function in a fast-paced environment under substantial pressure
- strong leadership and interpersonal skills
- experience in retail or customer service settings beneficial
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
- establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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