Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
career growth
set schedule
Diverse mission-minded team
lifestyle spending account
Continued education
Employee Discounts
Sales incentive programs
Mental wellness perks
Giving back and volunteer opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Parental leave
Disability insurance
Life insurance
Pre-tax commuter benefits
Job Description
Brilliant Earth is a pioneering jewelry company that is deeply committed to creating a transparent, sustainable, compassionate, and inclusive jewelry industry. As one of the fastest growing e-commerce jewelers globally, Brilliant Earth is recognized for delivering exquisite fine jewelry that customers can feel confident about wearing without compromising quality or ethics. The company thrives on a culture of collaboration, respect, and continuous growth, fostering an environment where team members are encouraged to rise to challenges and celebrate both successes and learning experiences. Through frequent team events, cross-departmental collaboration, and a strong emphasis on diversity and inclusion, Brilliant Earth offers a workplace where unique perspectives are valued and individuals are empowered to make a meaningful impact from day one.
The Retail Assistant Manager position is a full-time, in-person leadership role based at the Miami showroom. With a targeted compensation range of $60,000 to $62,000 annually, this role demands a highly motivated and dedicated individual capable of building, leading, and mentoring a high-performing Customer Experience team comprised of Concierges, Customer Experience Assistants, and Jewelry Consultants. This team is responsible for delivering an exceptional and personalized luxury showroom experience to Brilliant Earth’s fine jewelry customers, ensuring that each client receives attentive, knowledgeable assistance tailored to their preferences.
This role centers on fostering an environment characterized by partnership, positivity, proactive action, and an unwavering commitment to customer satisfaction. The Assistant Manager will help recruit and manage team members, guiding them to meet and exceed both sales goals and customer service standards. In addition to day-to-day operational oversight ensuring the showroom and office function efficiently, the role entails direct customer interaction through conducting in-person appointments where personalized jewelry presentations and consultations occur.
Success in this role requires a passion for customer service, exceptional organizational skills, and the ability to implement process improvements that enhance the overall customer experience. The Assistant Manager will also manage communication channels such as phone, email, and live chat to maintain high service standards. They will collaborate cross-functionally with departments including operations, merchandising, marketing, HR, and customer care to ensure smooth business operations and drive showroom success.
Brilliant Earth values leaders who demonstrate critical thinking, adaptability, and a strong sense of accountability while working collaboratively to achieve business objectives. The ideal candidate will bring previous retail management or direct-to-consumer sales experience, a proven ability to recruit and grow effective teams, and a genuine passion for helping people. The company supports its employees with a variety of benefits including comprehensive health plans, wellness programs, career growth opportunities, and a supportive culture that encourages professional development and work-life balance. This opportunity is perfect for those seeking to join a mission-driven organization dedicated to ethical practices and excellence in luxury retail.
The Retail Assistant Manager position is a full-time, in-person leadership role based at the Miami showroom. With a targeted compensation range of $60,000 to $62,000 annually, this role demands a highly motivated and dedicated individual capable of building, leading, and mentoring a high-performing Customer Experience team comprised of Concierges, Customer Experience Assistants, and Jewelry Consultants. This team is responsible for delivering an exceptional and personalized luxury showroom experience to Brilliant Earth’s fine jewelry customers, ensuring that each client receives attentive, knowledgeable assistance tailored to their preferences.
This role centers on fostering an environment characterized by partnership, positivity, proactive action, and an unwavering commitment to customer satisfaction. The Assistant Manager will help recruit and manage team members, guiding them to meet and exceed both sales goals and customer service standards. In addition to day-to-day operational oversight ensuring the showroom and office function efficiently, the role entails direct customer interaction through conducting in-person appointments where personalized jewelry presentations and consultations occur.
Success in this role requires a passion for customer service, exceptional organizational skills, and the ability to implement process improvements that enhance the overall customer experience. The Assistant Manager will also manage communication channels such as phone, email, and live chat to maintain high service standards. They will collaborate cross-functionally with departments including operations, merchandising, marketing, HR, and customer care to ensure smooth business operations and drive showroom success.
Brilliant Earth values leaders who demonstrate critical thinking, adaptability, and a strong sense of accountability while working collaboratively to achieve business objectives. The ideal candidate will bring previous retail management or direct-to-consumer sales experience, a proven ability to recruit and grow effective teams, and a genuine passion for helping people. The company supports its employees with a variety of benefits including comprehensive health plans, wellness programs, career growth opportunities, and a supportive culture that encourages professional development and work-life balance. This opportunity is perfect for those seeking to join a mission-driven organization dedicated to ethical practices and excellence in luxury retail.
Job Requirements
- Experience managing people in retail or direct-to-consumer sales
- Proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- Passion for helping people and positive customer service orientation
- Highly organized with strong execution and problem-solving skills
- Motivated self-starter with attention to detail
- Excellent written and verbal communication skills
- Ability to think critically and adapt quickly to a flexible environment
- Strong time management skills and accountability
- Team player with collaborative work approach
- Experience using CRM software
- Entrepreneurial mindset
- Commitment to workplace respect and inclusion
- Interest in socially and environmentally responsible products
Job Qualifications
- Experience managing people in retail or direct-to-consumer sales store leadership or keyholder experience a plus
- Proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution problem-solving and improving processes
- Motivated self-starter with high efficiency work style while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit and self-starter mindset
- Commitment to respect and inclusion in the workplace
- Interest in socially and environmentally responsible organizations and products
Job Duties
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment focused on achieving sales targets team KPIs and providing a luxury experience to all customers
- Maintain an efficient and highly functional showroom and office ensuring that the team is meeting a high standard of customer service
- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions such as diamond options and custom designs
- Respond to customer inquiries over phone email and live chat and ensure that high standards are upheld by the team
- Conduct in-person customer appointments to present jewelry in our private showroom creating a truly personalized experience in a luxury goods environment
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives policies and procedures
- Problem-solve customer experience escalations in partnership with operations and customer care ensuring the best possible experience for all customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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