Retail Assistant Manager

Palo Alto, CA, USA|

Job Overview

Compensation

Hourly

Range $24.40 - $29.89

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Employee Discounts

Job Description

FedEx Office is a leading provider of retail and business services known for its commitment to delivering innovative solutions and exceptional customer experiences across the United States. As part of the globally recognized FedEx brand, FedEx Office specializes in offering printing, shipping, and digital services to individuals and businesses alike. The company is dedicated to upholding quality, efficiency, and customer satisfaction, making it a trusted name in the retail and logistics industry. With a focus on continuous improvement and quality-driven management, FedEx Office fosters a culture that emphasizes operational excellence, cost reduction, and enhanced profitability while prioritizing employee development and customer-centric services.

The Store Assistant Manager role at FedEx Office is a critical leadership position that supports the Store Manager in overseeing day-to-day business operations to ensure a seamless and positive customer experience. This role involves supervising team members, managing production, retail, shipping, and quality control processes, and maintaining a professional environment within the store. The Assistant Manager plays an active role in training, coaching, and motivating staff to meet performance goals and uphold company standards. This position requires strong leadership capabilities to resolve customer disputes effectively, ensure operational deadlines are met, and enforce company policies in accordance with FedEx Office's commitment to quality and excellence.

The Assistant Manager is responsible for managing store activities during the Store Manager's absence and contributes to strategic initiatives such as optimizing customer flow and improving service delivery. This position demands an individual with the ability to work in a fast-paced environment, maintain concentration throughout the shift, and communicate proficiently with customers, vendors, and employees. Pay for this role ranges from $24.40 to $29.89 per hour, reflecting the importance of the position and the skills required. FedEx Office emphasizes equal opportunity employment and provides accommodations to qualified individuals with disabilities. Additionally, the company complies with fair chance hiring laws and integrates quality science principles to drive operational improvements. Benefits for eligible employees include health, vision, and dental insurance, retirement plans, and tuition reimbursement, highlighting the company's commitment to employee well-being and career growth.

Job Requirements

Ability to stand during entire shift excluding meal and rest periods
ability to move and lift up to 55 pounds
ability to bend and twist at waist and knees consistently
effective communication with customers, vendors and team members
ability to work cooperatively and follow instructions
capable of functioning under high pressure in a fast-paced environment
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
regular attendance and reporting to work and maintaining established business hours

Job Qualifications

High school diploma or equivalent education
minimum of 1 year related experience
prior supervisory experience preferred
strong communication skills
ability to lead and motivate a team
customer service oriented
capable of managing multiple tasks in a fast-paced environment
proficient in enforcing company policies and procedures

Job Duties

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
evaluates the efficiency and productivity of team members in creating positive customer experiences
if necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
creates a customer focused environment in all areas of the store including production, retail, self service, and shipping and monitors the store environment to ensure it is clean and professional
establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
provides training and development of team members on assigned shifts by monitoring goals and providing feedback
interviews job applicants, complies with company hiring policies, and assists Store Manager with hiring decisions
coaches, counsels and provides feedback to team members on performance and ensures adherence to company policies and standards
maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed
oversees shipping-related services and activities
responsible for communication with the Store Manager and team members on goals, performance metrics, customer issues, and company initiatives
complies with and enforces FedEx Office policies and procedures and maintains an environment of controls
assists Store Manager in payroll review and POS daily close-out
performs other administrative duties including scheduling, payroll management, training compliance, inventory controls, ordering and receiving supplies
performs all other duties as needed or required