Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.40 - $29.89
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
employee discount
Job Description
FedEx Office is a leading provider in the retail printing and shipping industry, known for delivering a wide range of business services and solutions to customers. As part of FedEx, a globally recognized logistics and delivery company, FedEx Office stores are strategically located to offer customers convenient access to printing, copying, packing, and shipping services. The company is committed to ensuring a superior customer experience by integrating technology-driven solutions, expert staff support, and an expansive network of service options. With a focus on quality, efficiency, and professionalism, FedEx Office aims to support the success of businesses and individual customers through seamless, high-quality service delivery.
The role of a Store Assistant Manager at FedEx Office is vital to the smooth operation of the store's business unit, with a primary focus on creating and maintaining a consistent and positive customer experience. This position involves assisting in the supervision and oversight of all team members and daily business operations, which include production, retail processes, customer pick-up and delivery services, shipping, and quality control. The Assistant Manager plays a key role in managing the store in the absence of the Store Manager, ensuring that all store functions continue uninterrupted and to company standards.
The position requires an individual capable of performing all roles normally carried out by team members, demonstrating a hands-on leadership approach. Responsibilities include monitoring team productivity, managing customer interactions, resolving disputes, and ensuring a clean and professional store environment. The Assistant Manager is instrumental in establishing effective customer flow processes within the store to improve service experiences and ensure timely delivery of quality products.
Additionally, the role involves developing and coaching team members, supporting hiring processes, and maintaining communication with senior management and other departments to meet deadlines and quality standards. The Assistant Manager is responsible for overseeing shipping services and related activities and ensuring compliance with FedEx Office policies and procedures. Administrative duties such as scheduling, payroll, inventory management, ordering supplies, and daily point of sale (POS) close-out are also part of the role.
This role offers an hourly pay range of $24.40 to $29.89 and includes benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement. FedEx Office is committed to providing an inclusive work environment and complies with fair chance hiring laws. The company values quality-driven management practices, aiming to reduce costs and optimize profitability through consistent application of quality principles and active participation in quality initiatives.
Overall, the Store Assistant Manager role at FedEx Office offers an opportunity to contribute significantly to customer satisfaction and operational excellence within a dynamic retail environment. This position demands leadership skills, customer service expertise, operational knowledge, and a commitment to fostering a positive and productive workplace culture.
The role of a Store Assistant Manager at FedEx Office is vital to the smooth operation of the store's business unit, with a primary focus on creating and maintaining a consistent and positive customer experience. This position involves assisting in the supervision and oversight of all team members and daily business operations, which include production, retail processes, customer pick-up and delivery services, shipping, and quality control. The Assistant Manager plays a key role in managing the store in the absence of the Store Manager, ensuring that all store functions continue uninterrupted and to company standards.
The position requires an individual capable of performing all roles normally carried out by team members, demonstrating a hands-on leadership approach. Responsibilities include monitoring team productivity, managing customer interactions, resolving disputes, and ensuring a clean and professional store environment. The Assistant Manager is instrumental in establishing effective customer flow processes within the store to improve service experiences and ensure timely delivery of quality products.
Additionally, the role involves developing and coaching team members, supporting hiring processes, and maintaining communication with senior management and other departments to meet deadlines and quality standards. The Assistant Manager is responsible for overseeing shipping services and related activities and ensuring compliance with FedEx Office policies and procedures. Administrative duties such as scheduling, payroll, inventory management, ordering supplies, and daily point of sale (POS) close-out are also part of the role.
This role offers an hourly pay range of $24.40 to $29.89 and includes benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement. FedEx Office is committed to providing an inclusive work environment and complies with fair chance hiring laws. The company values quality-driven management practices, aiming to reduce costs and optimize profitability through consistent application of quality principles and active participation in quality initiatives.
Overall, the Store Assistant Manager role at FedEx Office offers an opportunity to contribute significantly to customer satisfaction and operational excellence within a dynamic retail environment. This position demands leadership skills, customer service expertise, operational knowledge, and a commitment to fostering a positive and productive workplace culture.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience with prior supervisory experience preferred
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist consistently at waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities following instructions and cooperating with others
- Ability to function under substantial pressure in a fast-paced environment
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Prior supervisory experience preferred
- Experience in customer service or retail preferred
- Strong communication and interpersonal skills
- Ability to coach and develop team members
- Familiarity with payroll and administrative processes
- Ability to handle customer disputes effectively
- Knowledge of quality control and shipping procedures
- Ability to work in a fast-paced environment and manage multiple priorities
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store and monitors the store to ensure a clean and professional environment
- Establishes and manages a process for customer flow to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants and assists Store Manager with hiring of team members
- Coaches and counsels team members to ensure adherence to company policies and standards
- Maintains communication with Store Lead Consultant and production team to meet deadlines and perform quality checks
- Oversees shipping related services and activities
- Communicates with Store Manager and team members on goals, performance, customer issues and company initiatives
- Complies with and enforces company policies and procedures
- Assists Store Manager in review and transmission of payroll and daily close out of POS
- Performs administrative duties including scheduling, payroll management, training compliance, ordering and inventory controls
- Performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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