Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.75 - $26.68
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a prominent retail store business unit specializing in print, copy, shipping, and business services. As a leader in the retail and production space, FedEx Office is committed to delivering consistent and positive customer experiences across all its locations. It operates with a focus on quality, efficiency, and customer satisfaction, ensuring its customers receive expert service and quality products. FedEx Office stores provide numerous services including print production, retail sales, shipping, pickup and delivery options, and quality control, serving both individual customers and businesses alike.
The role of the Store Assistant Manager at FedEx Office is crucial in maintaining these high standards. The Store Assistant Manager leads the store's daily business operations, assisting the Store Manager and stepping in during their absence. This position involves supervising team members, monitoring and facilitating all production and retail processes, managing shipment and delivery tasks, and ensuring quality control procedures are followed. The Assistant Manager plays a key role in fostering a customer-first environment by creating efficient processes to handle customer flow and by maintaining a clean and professional store appearance.
In addition to operational oversight, the Store Assistant Manager is responsible for coaching and developing team members. This includes providing training, interviewing applicants, assisting with hiring decisions, and delivering performance feedback that aligns with company policies and standards. Communication and teamwork are vital aspects, as the Assistant Manager coordinates with production teams, the Store Lead Consultant, and other team members to meet deadlines and maintain service quality.
This position requires hands-on involvement in all store functions, including administrative duties like scheduling, payroll management, inventory control, and point of sale (POS) closeout. The Assistant Manager must be able to work under pressure in a fast-paced retail environment, consistently exhibit leadership qualities, and uphold the company's commitment to excellence. The role pays an hourly wage ranging from $21.75 to $26.68, depending on experience and location, and offers competitive benefits, including health, vision, and dental insurance, retirement plans, and tuition reimbursement.
FedEx Office embraces a culture centered on quality-driven management, focusing on delivering market-leading customer experiences and optimizing business profitability. The Assistant Manager supports these efforts by applying quality concepts learned through training to daily activities and identifying opportunities for process improvements. The company is an Equal Opportunity Employer committed to inclusive hiring practices that consider candidates with diverse backgrounds, including veterans and individuals with disabilities.
In summary, the Store Assistant Manager at FedEx Office is a dynamic leadership role combining operational management, team development, customer service excellence, and quality control. It offers a rewarding career path for individuals passionate about retail management and dedicated to providing outstanding service in a well-established, quality-driven environment.
The role of the Store Assistant Manager at FedEx Office is crucial in maintaining these high standards. The Store Assistant Manager leads the store's daily business operations, assisting the Store Manager and stepping in during their absence. This position involves supervising team members, monitoring and facilitating all production and retail processes, managing shipment and delivery tasks, and ensuring quality control procedures are followed. The Assistant Manager plays a key role in fostering a customer-first environment by creating efficient processes to handle customer flow and by maintaining a clean and professional store appearance.
In addition to operational oversight, the Store Assistant Manager is responsible for coaching and developing team members. This includes providing training, interviewing applicants, assisting with hiring decisions, and delivering performance feedback that aligns with company policies and standards. Communication and teamwork are vital aspects, as the Assistant Manager coordinates with production teams, the Store Lead Consultant, and other team members to meet deadlines and maintain service quality.
This position requires hands-on involvement in all store functions, including administrative duties like scheduling, payroll management, inventory control, and point of sale (POS) closeout. The Assistant Manager must be able to work under pressure in a fast-paced retail environment, consistently exhibit leadership qualities, and uphold the company's commitment to excellence. The role pays an hourly wage ranging from $21.75 to $26.68, depending on experience and location, and offers competitive benefits, including health, vision, and dental insurance, retirement plans, and tuition reimbursement.
FedEx Office embraces a culture centered on quality-driven management, focusing on delivering market-leading customer experiences and optimizing business profitability. The Assistant Manager supports these efforts by applying quality concepts learned through training to daily activities and identifying opportunities for process improvements. The company is an Equal Opportunity Employer committed to inclusive hiring practices that consider candidates with diverse backgrounds, including veterans and individuals with disabilities.
In summary, the Store Assistant Manager at FedEx Office is a dynamic leadership role combining operational management, team development, customer service excellence, and quality control. It offers a rewarding career path for individuals passionate about retail management and dedicated to providing outstanding service in a well-established, quality-driven environment.
Job Requirements
- High School diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- Must meet all FedEx Office employment qualifications at time of hiring
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift up to 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High School diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- Effective communication skills with customers, vendors, and team members
- Ability to lead and motivate a team
- Proficient in managing business operations and administrative duties
- Knowledge of customer service best practices
- Ability to work in a fast-paced environment under pressure
- Ability to train and develop staff
- Familiarity with quality management concepts preferred
Job Duties
- Leads a store business unit focusing on creating a consistent and positive customer experience
- Assists in supervision and oversight of all team members and business operations
- Monitors and facilitates all production and retail processes, pick-up and delivery, shipping and quality control processes
- Manages store in absence of the store manager
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and satisfaction
- Creates and maintains a customer focused environment in production, retail, self service, and shipping areas
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants and assists Store Manager with hiring
- Coaches, counsels and provides feedback to team members on performance and policy adherence
- Oversees shipping related services and activities
- Maintains communication on goals, key performance metrics, customer issues, and initiatives
- Enforces established policies and procedures
- Assists with payroll review and daily close out of POS
- Performs administrative duties including scheduling, payroll management, training compliance, ordering and inventory control
- Applies quality concepts to daily activities, suggests process improvements
- Works with management to reduce costs and optimize profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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