Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.40 - $29.89
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading provider of printing, copying, and office services, known for its commitment to delivering high-quality customer experiences and operational excellence. As a part of FedEx Corporation, FedEx Office combines technology, innovative solutions, and dedicated team members to support business and individual customers across various locations. The company is recognized for fostering a culture that emphasizes quality, customer satisfaction, and continuous improvement in all facets of its operations. FedEx Office offers a dynamic work environment where team members are encouraged to develop professionally while contributing to the success of the store and company. Benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement make it a competitive and attractive employer.
The role of the Store Assistant Manager at FedEx Office is integral to the smooth operation and success of a store business unit. This position focuses on creating a consistent and positive customer experience by leading and supporting a team responsible for production, retail service, pick-up and delivery, shipping, and quality control processes. As a key leadership role, the Store Assistant Manager assists in supervising all team members, monitoring business operations, and stepping in to manage the store in the absence of the Store Manager. The Assistant Manager is also expected to perform any duties typically required of team members, blending hands-on operational work with leadership and management responsibilities.
The position demands excellent interpersonal and communication skills as it involves resolving customer disputes, coaching team members, conducting performance reviews, and ensuring adherence to company policies and standards. Maintaining a customer-focused environment within the store, including production areas and self-service zones, is a critical part of the job. The Assistant Manager also coordinates training and development initiatives on assigned shifts, adhering to goals and giving constructive feedback to the team.
Operational duties include managing customer flow to improve service efficiency, overseeing shipping services, and ensuring the store's cleanliness and professionalism. Administrative responsibilities encompass scheduling, payroll management, training compliance, inventory control, supply ordering, and closing out the point of sale (POS) system daily. Additionally, the Assistant Manager supports the Store Manager by communicating goals, key performance metrics, customer issues, and company initiatives.
To succeed in this role, the ideal candidate must have at least a high school diploma or equivalent education, with one or more years of relevant experience and preferably prior supervisory experience. Candidates are expected to uphold FedEx Office employment qualifications and reflect the company’s commitment to quality-driven management, cost reduction, and process improvement. Physical demands include standing for long periods, lifting up to 55 pounds, and maintaining focus in a fast-paced environment.
This position offers an hourly pay range of $24.40 to $29.89, with compensation determined by factors such as experience, location, and market conditions. FedEx Office is an equal opportunity employer that values diversity, inclusivity, and fair hiring practices, including compliance with various fair chance hiring ordinances. The company also provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.
The role of the Store Assistant Manager at FedEx Office is integral to the smooth operation and success of a store business unit. This position focuses on creating a consistent and positive customer experience by leading and supporting a team responsible for production, retail service, pick-up and delivery, shipping, and quality control processes. As a key leadership role, the Store Assistant Manager assists in supervising all team members, monitoring business operations, and stepping in to manage the store in the absence of the Store Manager. The Assistant Manager is also expected to perform any duties typically required of team members, blending hands-on operational work with leadership and management responsibilities.
The position demands excellent interpersonal and communication skills as it involves resolving customer disputes, coaching team members, conducting performance reviews, and ensuring adherence to company policies and standards. Maintaining a customer-focused environment within the store, including production areas and self-service zones, is a critical part of the job. The Assistant Manager also coordinates training and development initiatives on assigned shifts, adhering to goals and giving constructive feedback to the team.
Operational duties include managing customer flow to improve service efficiency, overseeing shipping services, and ensuring the store's cleanliness and professionalism. Administrative responsibilities encompass scheduling, payroll management, training compliance, inventory control, supply ordering, and closing out the point of sale (POS) system daily. Additionally, the Assistant Manager supports the Store Manager by communicating goals, key performance metrics, customer issues, and company initiatives.
To succeed in this role, the ideal candidate must have at least a high school diploma or equivalent education, with one or more years of relevant experience and preferably prior supervisory experience. Candidates are expected to uphold FedEx Office employment qualifications and reflect the company’s commitment to quality-driven management, cost reduction, and process improvement. Physical demands include standing for long periods, lifting up to 55 pounds, and maintaining focus in a fast-paced environment.
This position offers an hourly pay range of $24.40 to $29.89, with compensation determined by factors such as experience, location, and market conditions. FedEx Office is an equal opportunity employer that values diversity, inclusivity, and fair hiring practices, including compliance with various fair chance hiring ordinances. The company also provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.
Job Requirements
- High School diploma or equivalent education
- minimum one year of related experience
- prior supervisory experience preferred
- meet all FedEx Office employment qualifications at hiring
- ability to stand for entire shift excluding breaks
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees
- effective communication skills with customers, vendors, and team members
- ability to work cooperatively and follow instructions
- ability to function under pressure in a fast-paced environment
- maintain attention for extended periods
- work with minimal supervision
- regular attendance and adherence to business hours
Job Qualifications
- High School diploma or equivalent education
- minimum one year of related experience
- prior supervisory experience preferred
- ability to perform all team member functions
- strong leadership and communication skills
- ability to handle customer disputes effectively
- experience with coaching and developing team members
- knowledge of store operations including production, retail, shipping and quality control
- ability to manage multiple tasks and priorities
- familiarity with payroll and scheduling processes
- commitment to quality-driven management
- ability to work in a fast-paced environment
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store including production, retail, self service, and shipping
- establishes and manages a process for customer flow to improve service experience and ensure customers needs are met quickly
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants and assists Store Manager with hiring
- coaches, counsels and provides feedback to team members to ensure adherence to company policies and standards
- maintains communication with Store Lead Consultant and production team to ensure deadlines and quality checks are met
- oversees shipping related services and activities
- communicates with Store Manager and team members on goals, performance metrics, customer issues and company initiatives
- complies with and enforces company policies and procedures
- assists with payroll review, scheduling, training compliance, daily POS close-out, ordering and inventory controls
- performs all other administrative duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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