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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.90 - $28.05
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading retail and business services company that operates stores nationwide, delivering a broad range of products and services to help customers print, ship, and create impactful marketing materials. As part of FedEx Corporation, a global leader in logistics and delivery services, FedEx Office is committed to providing exceptional customer experiences, high-quality products, and reliable services tailored to individual and business needs. The company prides itself on fostering a culture of quality, innovation, and continuous improvement, ensuring that every customer interaction reflects professionalism and care.
This role is for the position of Store Assistant Manager at ... Show More
This role is for the position of Store Assistant Manager at ... Show More
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- must meet FedEx Office employment qualifications at time of hiring
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- ability to communicate effectively with customers, vendors and team members
- experience in a fast-paced environment
- ability to work with minimal supervision
- strong attention to detail
- basic knowledge of retail or production operations
- ability to coach and develop team members
- proficiency in administrative tasks such as scheduling and payroll management
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
- establishes and manages a process for customer flow to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants and assists Store Manager with hiring of team members
- coaches, counsels and provides feedback to team members on their performance and adherence to company policies
- maintains communication with Store Lead Consultant and production team to ensure deadlines and quality checks are met
- oversees shipping related services and activities
- communicates with Store Manager and team members on goals, performance metrics, customer issues and company initiatives
- enforces FedEx Office policies and maintains environment of controls
- assists Store Manager with payroll and daily POS close out
- performs administrative duties including scheduling, payroll management, training compliance, ordering, and inventory controls
- performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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