Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.90 - $28.05
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading retail and business services company that operates stores nationwide, delivering a broad range of products and services to help customers print, ship, and create impactful marketing materials. As part of FedEx Corporation, a global leader in logistics and delivery services, FedEx Office is committed to providing exceptional customer experiences, high-quality products, and reliable services tailored to individual and business needs. The company prides itself on fostering a culture of quality, innovation, and continuous improvement, ensuring that every customer interaction reflects professionalism and care.
This role is for the position of Store Assistant Manager at FedEx Office, which is a crucial leadership role responsible for the day-to-day management of a store business unit. The Store Assistant Manager plays an essential role in creating a consistent and positive customer experience by supporting the Store Manager and overseeing the operations, production, retail processes, pick-up and delivery services, shipping, and quality control within the store. This position requires stepping in as the acting Store Manager in their absence, taking full responsibility for all store functions and team members.
The primary focus of the Store Assistant Manager is to ensure that the store is operating efficiently while maintaining a customer-focused environment. By managing and supervising the team, the Assistant Manager ensures customers receive friendly, polite, personalized service, resolves disputes promptly, and monitors the overall store environment to keep it clean and professional. Additionally, they establish processes to manage customer flow, ensuring that customers' needs are met quickly and quality products are delivered efficiently.
This role also involves significant responsibilities related to team development and performance management. The Store Assistant Manager provides training, feedback, and coaching to team members, conducts interviews, assists with hiring decisions, and ensures adherence to company policies and standards. They maintain communication with the Store Lead Consultant and production teams to ensure deadlines and quality requirements are met consistently.
Administrative duties are an essential part of this role, including managing scheduling, payroll, training compliance, inventory controls, ordering supplies, and daily point-of-sale closeouts. The Assistant Manager helps enforce all FedEx Office policies and procedures and contributes to the company’s Quality Driven Management culture by suggesting process improvements and supporting quality initiatives.
With a starting pay range of $22.90 to $28.05 per hour, this employment opportunity includes health, vision, and dental insurance, retirement plans, and tuition reimbursement. The position demands physical capabilities such as standing for long periods, lifting up to 55 pounds, and flexibility in movement. It also requires strong communication skills, the ability to work in a fast-paced environment under pressure, and a commitment to regular attendance and business hours.
FedEx Office is an equal opportunity employer and complies with all fair chance hiring laws. They provide reasonable accommodations to qualified individuals with disabilities to ensure an inclusive hiring process. The company values diversity and inclusion and supports employees through comprehensive benefits and professional development opportunities. This role is ideal for candidates with prior supervisory experience who are motivated to lead, develop a team, and drive business success in a dynamic retail environment.
This role is for the position of Store Assistant Manager at FedEx Office, which is a crucial leadership role responsible for the day-to-day management of a store business unit. The Store Assistant Manager plays an essential role in creating a consistent and positive customer experience by supporting the Store Manager and overseeing the operations, production, retail processes, pick-up and delivery services, shipping, and quality control within the store. This position requires stepping in as the acting Store Manager in their absence, taking full responsibility for all store functions and team members.
The primary focus of the Store Assistant Manager is to ensure that the store is operating efficiently while maintaining a customer-focused environment. By managing and supervising the team, the Assistant Manager ensures customers receive friendly, polite, personalized service, resolves disputes promptly, and monitors the overall store environment to keep it clean and professional. Additionally, they establish processes to manage customer flow, ensuring that customers' needs are met quickly and quality products are delivered efficiently.
This role also involves significant responsibilities related to team development and performance management. The Store Assistant Manager provides training, feedback, and coaching to team members, conducts interviews, assists with hiring decisions, and ensures adherence to company policies and standards. They maintain communication with the Store Lead Consultant and production teams to ensure deadlines and quality requirements are met consistently.
Administrative duties are an essential part of this role, including managing scheduling, payroll, training compliance, inventory controls, ordering supplies, and daily point-of-sale closeouts. The Assistant Manager helps enforce all FedEx Office policies and procedures and contributes to the company’s Quality Driven Management culture by suggesting process improvements and supporting quality initiatives.
With a starting pay range of $22.90 to $28.05 per hour, this employment opportunity includes health, vision, and dental insurance, retirement plans, and tuition reimbursement. The position demands physical capabilities such as standing for long periods, lifting up to 55 pounds, and flexibility in movement. It also requires strong communication skills, the ability to work in a fast-paced environment under pressure, and a commitment to regular attendance and business hours.
FedEx Office is an equal opportunity employer and complies with all fair chance hiring laws. They provide reasonable accommodations to qualified individuals with disabilities to ensure an inclusive hiring process. The company values diversity and inclusion and supports employees through comprehensive benefits and professional development opportunities. This role is ideal for candidates with prior supervisory experience who are motivated to lead, develop a team, and drive business success in a dynamic retail environment.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- must meet FedEx Office employment qualifications at time of hiring
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- ability to communicate effectively with customers, vendors and team members
- experience in a fast-paced environment
- ability to work with minimal supervision
- strong attention to detail
- basic knowledge of retail or production operations
- ability to coach and develop team members
- proficiency in administrative tasks such as scheduling and payroll management
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
- establishes and manages a process for customer flow to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants and assists Store Manager with hiring of team members
- coaches, counsels and provides feedback to team members on their performance and adherence to company policies
- maintains communication with Store Lead Consultant and production team to ensure deadlines and quality checks are met
- oversees shipping related services and activities
- communicates with Store Manager and team members on goals, performance metrics, customer issues and company initiatives
- enforces FedEx Office policies and maintains environment of controls
- assists Store Manager with payroll and daily POS close out
- performs administrative duties including scheduling, payroll management, training compliance, ordering, and inventory controls
- performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
