Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
FedEx Office is a leading retail provider known for its comprehensive shipping, printing, and business services. As part of FedEx Corporation, it delivers innovative customer solutions with a focus on high-quality experiences and operational excellence. FedEx Office stores serve customers by offering expert services in printing, copying, shipping, and other business-related solutions. The company prides itself on creating a friendly, professional atmosphere where customer needs are prioritized and efficiency supported by strong team collaboration. FedEx Office is committed to diversity, equal employment opportunity, and reasonable accommodations throughout the hiring process.
The Store Assistant Manager role at FedEx Office is pivotal in driving performance and customer satisfaction within the store business unit. This position involves supervising team members, ensuring all retail, production, pick-up, delivery, shipping, and quality control operations run smoothly. The Assistant Manager acts as a liaison between the Store Manager and the team, stepping in to lead the store in the manager's absence. The role requires strong leadership capabilities as well as hands-on involvement in daily activities. Candidates will be responsible for promoting a positive customer environment, facilitating efficient workflow, and maintaining operational standards.
Key responsibilities include coaching and developing team members, overseeing customer service interactions to resolve issues promptly, and ensuring a clean, professional store appearance. The Assistant Manager also participates in hiring processes, managing payroll and scheduling, and enforcing company policies. They collaborate closely with Store Lead Consultants and production teams to meet deadlines and maintain quality assurance. Additionally, this role supports FedEx Office's quality-driven management culture by applying quality science principles to enhance business operations and customer experience consistently.
This position demands physical stamina given the nature of retail work, including standing for long periods, lifting up to 55 pounds, and performing movements like bending and twisting. Strong communication skills and the ability to work effectively under pressure in a fast-paced environment are essential. The role requires adherence to scheduled hours and consistent attendance to align with business needs. FedEx Office values applicants with prior supervisory experience and a commitment to fostering cooperative and productive work environments.
FedEx Office offers a structured workplace that prioritizes employee growth and satisfaction, alongside competitive benefits packages. The Assistant Manager plays an integral role in sustaining the company’s reputation for excellence and customer-centric service while supporting continuous improvement initiatives to reduce costs and optimize profitability within their area of responsibility.
The Store Assistant Manager role at FedEx Office is pivotal in driving performance and customer satisfaction within the store business unit. This position involves supervising team members, ensuring all retail, production, pick-up, delivery, shipping, and quality control operations run smoothly. The Assistant Manager acts as a liaison between the Store Manager and the team, stepping in to lead the store in the manager's absence. The role requires strong leadership capabilities as well as hands-on involvement in daily activities. Candidates will be responsible for promoting a positive customer environment, facilitating efficient workflow, and maintaining operational standards.
Key responsibilities include coaching and developing team members, overseeing customer service interactions to resolve issues promptly, and ensuring a clean, professional store appearance. The Assistant Manager also participates in hiring processes, managing payroll and scheduling, and enforcing company policies. They collaborate closely with Store Lead Consultants and production teams to meet deadlines and maintain quality assurance. Additionally, this role supports FedEx Office's quality-driven management culture by applying quality science principles to enhance business operations and customer experience consistently.
This position demands physical stamina given the nature of retail work, including standing for long periods, lifting up to 55 pounds, and performing movements like bending and twisting. Strong communication skills and the ability to work effectively under pressure in a fast-paced environment are essential. The role requires adherence to scheduled hours and consistent attendance to align with business needs. FedEx Office values applicants with prior supervisory experience and a commitment to fostering cooperative and productive work environments.
FedEx Office offers a structured workplace that prioritizes employee growth and satisfaction, alongside competitive benefits packages. The Assistant Manager plays an integral role in sustaining the company’s reputation for excellence and customer-centric service while supporting continuous improvement initiatives to reduce costs and optimize profitability within their area of responsibility.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend/twist at the waist and knees
- Ability on a consistent basis to communicate effectively with customers, vendors and other team members
- Ability on a consistent basis to perform work activities requiring cooperation and instruction
- Ability on a consistent basis to function in a fast-paced environment under substantial pressure
- Ability on a consistent basis to maintain attention and concentration for extended periods of time
- Ability on a consistent basis to work with minimal supervision
- Ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- Strong communication skills
- Ability to work under pressure in a fast-paced environment
- Experience in customer service environments
- Ability to manage and develop teams
- Knowledge of quality management principles
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
- Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- Oversees shipping related services and activities
- Responsible for communication with the Store Manager and team members on daily, weekly, monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Assists Store Manager in review and transmission of payroll and daily close out of POS
- Performs all other administrative duties as needed or requested including scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
- Performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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