Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.90 - $28.05
Work Schedule
Standard Hours
Day Shifts
Benefits
Dental Insurance
Tuition Reimbursement
Vision Insurance
Job Description
FedEx Office is a premier provider of printing, copying, and related services, serving both individual and business customers with excellence and efficiency. As part of the global FedEx network, FedEx Office stores deliver a wide range of solutions including digital printing, shipping, and business services designed to meet the needs of a diverse customer base. The company is committed to quality-driven management, aiming to create exceptional customer experiences, optimize operational efficiency, and maintain strong financial performance. With a focus on innovation and customer satisfaction, FedEx Office continues to expand its footprint and service offerings across various locations, employing dedicated professionals who uphold the company’s values and standards. Employment types vary by location, often including full-time and part-time positions, with competitive hourly rates that reflect experience and market standards.
The role of Store Assistant Manager at FedEx Office is critical to the success of the store’s daily operations and overall customer experience. This leadership position involves assisting the Store Manager in supervising team members and managing all aspects of business operations, including production, retail, shipping, quality control, and customer service. The assistant manager plays a key role in fostering a customer-focused environment, ensuring that every visitor receives friendly, polite, and expert service. They are responsible for monitoring team performance, resolving customer complaints, maintaining store cleanliness, and managing customer flow to optimize service efficiency. The Store Assistant Manager also participates actively in team member development, including training, coaching, and hiring, supporting the achievement of store goals and adherence to company policies.
This position requires hands-on involvement, as the assistant manager is expected to perform all duties typically carried out by team members when necessary. Critical administrative responsibilities include scheduling, payroll management, inventory control, and daily point-of-sale closeouts. The Assistant Manager maintains regular communication with the Store Manager, Store Lead Consultant, and production team to ensure operational deadlines and quality standards are met. The role demands the ability to function effectively in a fast-paced environment, balancing leadership duties with direct participation in store activities. FedEx Office values quality-oriented management and continuous process improvement, making this role essential to driving both customer satisfaction and business excellence. The hourly pay for this role ranges from $22.90 to $28.05, with potential additional earnings from bonuses or premiums based on performance and job level.
The role of Store Assistant Manager at FedEx Office is critical to the success of the store’s daily operations and overall customer experience. This leadership position involves assisting the Store Manager in supervising team members and managing all aspects of business operations, including production, retail, shipping, quality control, and customer service. The assistant manager plays a key role in fostering a customer-focused environment, ensuring that every visitor receives friendly, polite, and expert service. They are responsible for monitoring team performance, resolving customer complaints, maintaining store cleanliness, and managing customer flow to optimize service efficiency. The Store Assistant Manager also participates actively in team member development, including training, coaching, and hiring, supporting the achievement of store goals and adherence to company policies.
This position requires hands-on involvement, as the assistant manager is expected to perform all duties typically carried out by team members when necessary. Critical administrative responsibilities include scheduling, payroll management, inventory control, and daily point-of-sale closeouts. The Assistant Manager maintains regular communication with the Store Manager, Store Lead Consultant, and production team to ensure operational deadlines and quality standards are met. The role demands the ability to function effectively in a fast-paced environment, balancing leadership duties with direct participation in store activities. FedEx Office values quality-oriented management and continuous process improvement, making this role essential to driving both customer satisfaction and business excellence. The hourly pay for this role ranges from $22.90 to $28.05, with potential additional earnings from bonuses or premiums based on performance and job level.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift up to 55 pounds
- Ability to bend and twist at waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience
- Prior supervisory experience preferred
- Strong communication skills
- Ability to lead and motivate a team
- Customer service expertise
- Knowledge of retail and production processes
- Experience with payroll and scheduling
- Ability to manage multiple tasks in a fast-paced environment
- Problem-solving and conflict resolution skills
- Ability to uphold company policies and standards
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store including production, retail, self-service, and shipping
- Establishes and manages a process for customer flow in the store to improve service experience
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants and assists Store Manager with hiring of team members
- Coaches, counsels and provides feedback to team members to ensure adherence to company policies and standards
- Maintains communication with the Store Lead Consultant and production team to ensure deadlines and quality checks
- Oversees shipping related services and activities
- Communicates daily/weekly/monthly goals, performance metrics, customer issues, and company initiatives with the Store Manager and team members
- Complies with and enforces FedEx Office policies and procedures and maintains environment of controls
- Assists Store Manager in payroll review and daily close out of POS
- Performs administrative duties including scheduling, payroll management, training compliance, inventory controls, ordering and receiving supplies
- Performs all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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