Retail Assistant Manager

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $22.90 - $28.05

Work Schedule

Standard Hours

Day Shifts

Benefits

Dental Insurance

Tuition Reimbursement

Vision Insurance

Job Description

FedEx Office is a premier provider of printing, copying, and related services, serving both individual and business customers with excellence and efficiency. As part of the global FedEx network, FedEx Office stores deliver a wide range of solutions including digital printing, shipping, and business services designed to meet the needs of a diverse customer base. The company is committed to quality-driven management, aiming to create exceptional customer experiences, optimize operational efficiency, and maintain strong financial performance. With a focus on innovation and customer satisfaction, FedEx Office continues to expand its footprint and service offerings across various locations, employing dedicated professionals... Show More

Job Requirements

High school diploma or equivalent education
1+ year of related experience
Ability to stand during entire shift excluding meal and rest periods
Ability to move and lift up to 55 pounds
Ability to bend and twist at waist and knees consistently
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in fast-paced environment under substantial pressure
Ability to maintain attention and concentration for extended periods
Ability to work with minimal supervision
Ability to report regularly to work and maintain established business hours

Job Qualifications

High school diploma or equivalent education
1+ year of related experience
Prior supervisory experience preferred
Strong communication skills
Ability to lead and motivate a team
Customer service expertise
Knowledge of retail and production processes
Experience with payroll and scheduling
Ability to manage multiple tasks in a fast-paced environment
Problem-solving and conflict resolution skills
Ability to uphold company policies and standards

Job Duties

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store including production, retail, self-service, and shipping
Establishes and manages a process for customer flow in the store to improve service experience
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants and assists Store Manager with hiring of team members
Coaches, counsels and provides feedback to team members to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and production team to ensure deadlines and quality checks
Oversees shipping related services and activities
Communicates daily/weekly/monthly goals, performance metrics, customer issues, and company initiatives with the Store Manager and team members
Complies with and enforces FedEx Office policies and procedures and maintains environment of controls
Assists Store Manager in payroll review and daily close out of POS
Performs administrative duties including scheduling, payroll management, training compliance, inventory controls, ordering and receiving supplies
Performs all other duties as needed or required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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