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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
competitive salary
Job Description
FedEx Office is a leading provider of printing, copying, and shipping services, dedicated to delivering superior customer service and high-quality solutions. As a widely recognized business in the retail and logistics industry, FedEx Office focuses on creating consistent and positive experiences for customers across all store locations. The company prides itself on fostering a professional environment that emphasizes operational excellence, team collaboration, and customer satisfaction. It offers a dynamic work setting where employees are encouraged to develop their skills, contribute to continuous improvement, and support overall business goals. FedEx Office is committed to equal opportunity employment and provides reasonable accommodations... Show More
Job Requirements
- high school diploma or equivalent education
- 1 plus year of related experience
- prior supervisory experience preferred
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at waist and knees
- ability to communicate effectively with customers, vendors and team members
- ability to cooperate and follow instructions
- ability to function under substantial pressure in a fast-paced environment
- ability to maintain concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 1 plus year of related experience
- prior supervisory experience preferred
- effective communication skills
- ability to train and develop team members
- problem-solving and conflict resolution skills
- strong organizational and coaching abilities
- familiarity with company policies and procedures
- ability to work in a fast-paced environment
Job Duties
- demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints timely to ensure customer satisfaction
- creates a customer focused environment in all areas of the store including production, retail, self service and shipping
- establishes and manages customer flow processes to improve service experience
- provides training and development to team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants and assists Store Manager with hiring
- coaches, counsels and provides performance feedback to team members
- maintains communication with Store Lead Consultant and production team to meet deadlines and perform quality checks
- oversees shipping services and related activities
- communicates daily, weekly and monthly goals, performance metrics and company initiatives with Store Manager and team
- complies with and enforces company policies and procedures
- assists in payroll review and daily POS close out
- performs scheduling, payroll management, training compliance, ordering, receiving and inventory control
- performs other administrative duties as needed
- all other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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