Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.75 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Job Description
FedEx Office is a leading retail and print services provider known for delivering exceptional customer service and quality products. As part of FedEx, the company operates a large network of store business units focused on serving the needs of both individual consumers and business customers. They specialize in print and marketing services, packaging, shipping solutions, and everyday business essentials. FedEx Office is recognized for fostering a customer-focused environment, driven by operational excellence and quality management practices. The company culture emphasizes teamwork, continuous improvement, and delivering a consistent and positive experience to every customer who walks through the door.
The role of Store Assistant Manager at FedEx Office is essential in supporting the Store Manager and leading a store business unit. This position revolves around creating a welcoming and efficient customer experience, supervising team members, and overseeing daily business operations across production, retail, pick-up and delivery, shipping, and quality control processes. The Assistant Manager helps maintain a clean and professional store environment while managing workflow to ensure quick fulfillment of customer needs with high-quality products.
Responsibilities include coaching and developing team members through training and feedback, handling customer disputes to guarantee satisfaction, and managing communication between store staff and management. The Store Assistant Manager also takes on administrative functions such as scheduling, payroll management, inventory control, and compliance with company policies. The role requires stepping in to manage the store when the Store Manager is absent and performing all frontline duties typical of team members.
This is a full-time role with competitive pay starting between $18.75 and $23.00 per hour, depending on experience and location. Along with the salary, FedEx Office offers benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement. The company is committed to diversity, equal opportunity employment, and providing reasonable accommodations for people with disabilities. FedEx Office values quality-driven management and encourages employees to contribute ideas for improving internal processes to enhance profitability and reduce waste.
Working as a Store Assistant Manager at FedEx Office is an excellent opportunity for candidates with supervisory experience who are passionate about delivering excellent customer service in a fast-paced environment. The position demands strong communication skills, the ability to manage multiple responsibilities, and a focus on teamwork and operational efficiency. Candidates are expected to contribute to a culture that values quality, customer satisfaction, and continuous improvement in all aspects of store operations.
The role of Store Assistant Manager at FedEx Office is essential in supporting the Store Manager and leading a store business unit. This position revolves around creating a welcoming and efficient customer experience, supervising team members, and overseeing daily business operations across production, retail, pick-up and delivery, shipping, and quality control processes. The Assistant Manager helps maintain a clean and professional store environment while managing workflow to ensure quick fulfillment of customer needs with high-quality products.
Responsibilities include coaching and developing team members through training and feedback, handling customer disputes to guarantee satisfaction, and managing communication between store staff and management. The Store Assistant Manager also takes on administrative functions such as scheduling, payroll management, inventory control, and compliance with company policies. The role requires stepping in to manage the store when the Store Manager is absent and performing all frontline duties typical of team members.
This is a full-time role with competitive pay starting between $18.75 and $23.00 per hour, depending on experience and location. Along with the salary, FedEx Office offers benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement. The company is committed to diversity, equal opportunity employment, and providing reasonable accommodations for people with disabilities. FedEx Office values quality-driven management and encourages employees to contribute ideas for improving internal processes to enhance profitability and reduce waste.
Working as a Store Assistant Manager at FedEx Office is an excellent opportunity for candidates with supervisory experience who are passionate about delivering excellent customer service in a fast-paced environment. The position demands strong communication skills, the ability to manage multiple responsibilities, and a focus on teamwork and operational efficiency. Candidates are expected to contribute to a culture that values quality, customer satisfaction, and continuous improvement in all aspects of store operations.
Job Requirements
- High school diploma or equivalent education
- 1 plus year of related experience
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend twist at the waist and knees
- Ability on a consistent basis to communicate effectively with customers vendors and other team members
- Ability on a consistent basis to perform work activities requiring cooperation and instruction
- Ability on a consistent basis to function in a fast paced environment under substantial pressure
- Ability on a consistent basis to maintain attention and concentration for extended periods of time
- Ability on a consistent basis to work with minimal supervision
- Ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1 plus year of related experience
- Prior supervisory experience preferred
- Strong communication skills
- Ability to manage multiple responsibilities in a fast-paced environment
- Knowledge of customer service principles
- Ability to provide coaching and feedback
Job Duties
- Demonstrates consultative behaviors to ensure friendly polite expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- If necessary resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
- Establishes and manages a process for customer flow in the store to improve service experience
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants and assists Store Manager with the hiring of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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