Retail Assistant Manager

Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $18.75 - $23.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Vision Insurance

Dental Insurance

retirement plans

Tuition Reimbursement

Job Description

FedEx Office is a leading retail and print services provider known for delivering exceptional customer service and quality products. As part of FedEx, the company operates a large network of store business units focused on serving the needs of both individual consumers and business customers. They specialize in print and marketing services, packaging, shipping solutions, and everyday business essentials. FedEx Office is recognized for fostering a customer-focused environment, driven by operational excellence and quality management practices. The company culture emphasizes teamwork, continuous improvement, and delivering a consistent and positive experience to every customer who walks through the door.
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Job Requirements

High school diploma or equivalent education
1 plus year of related experience
Ability to stand during entire shift excluding meal and rest periods
Ability to move and lift 55 pounds
Ability on a consistent basis to bend twist at the waist and knees
Ability on a consistent basis to communicate effectively with customers vendors and other team members
Ability on a consistent basis to perform work activities requiring cooperation and instruction
Ability on a consistent basis to function in a fast paced environment under substantial pressure
Ability on a consistent basis to maintain attention and concentration for extended periods of time
Ability on a consistent basis to work with minimal supervision
Ability on a consistent basis to report regularly to work and maintain established business hours

Job Qualifications

High school diploma or equivalent education
1 plus year of related experience
Prior supervisory experience preferred
Strong communication skills
Ability to manage multiple responsibilities in a fast-paced environment
Knowledge of customer service principles
Ability to provide coaching and feedback

Job Duties

Demonstrates consultative behaviors to ensure friendly polite expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants and assists Store Manager with the hiring of team members

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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