Retail & Attractions Supervisor

Great Wolf is a leading family-focused resort and indoor water park company known for creating memorable and joyful experiences for families. The company emphasizes a fun and engaging environment that enhances guest satisfaction through exceptional service and a robust team culture. Great Wolf operates in the hospitality and entertainment industry, providing guests with premier retail options and a wide variety of attractions that appeal to all ages. Known for its commitment to guest service excellence and employee engagement, Great Wolf fosters a workplace where employees, known as Pack Members, are valued and empowered to contribute to the resort’s success.

The Retail and Attractions Supervisor role at Great Wolf is a vital leadership position that combines operational management with guest interaction responsibilities. This role oversees the daily operations of the retail shops, arcade, attractions, and vending areas, ensuring that all services meet the high standards of safety, service, and quality synonymous with Great Wolf. The supervisor is responsible for coaching and motivating the retail and attractions team members, supporting their development, and maintaining a positive work environment. This individual also manages scheduling, labor forecasting, and operational logistics to optimize productivity and profitability.

Apart from operational oversight, the Retail and Attractions Supervisor plays a key part in responding to guest queries and concerns to enhance their overall experience. They effectively communicate with guests and team members to address feedback and ensure satisfaction. They maintain inventory levels, ensure compliance with safety regulations, and assist in recruitment and selection, bringing in talent aligned with the company's values. The role also requires collaboration with department leaders to develop initiatives that boost guest service and employee engagement, closely monitoring performance metrics like the Net Promoter Score (NPS) and employee NPS (eNPS).

This role is suited for individuals with a background in retail or hospitality, ideally with leadership experience. A high school diploma or equivalent is required, while an associate’s degree or higher in hospitality or a related field is preferred. Candidates must possess excellent customer service, conflict resolution, and team-building skills. The ability to work flexible hours, including nights, weekends, and holidays, is necessary to meet operational demands. Physical requirements include the ability to lift up to 30 pounds and remain active throughout the day.

The position offers a competitive hourly pay rate of $22.50, complemented by a comprehensive compensation package that includes benefits like paid time off and potential annual bonuses. With Great Wolf’s dedication to fostering an inclusive work environment and providing employees with growth opportunities, this role offers both professional development and the chance to create lasting positive experiences for guests and team members alike.