
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $11.50
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional guest experiences. Known for its commitment to excellence and personalized service, Towne Park operates in the hospitality industry, focusing on providing comprehensive parking and guest assistance services to hospitals, hotels, and other venues. The company prides itself on creating smiles and making a meaningful impact on the millions of patients, visitors, and guests they serve daily. By providing compassionate, friendly, and efficient service, Towne Park enhances the overall experience for visitors, easing anxiety for patients and their families while supporting a welcoming atmosphere for all clients. Towne Park offers more than just employment; it provides a career path filled with opportunities to make a difference and grow within a supportive team culture. As part of the company’s workforce, employees contribute to a positive environment, ensuring every interaction leaves a lasting impression of care and professionalism.
The role of Guest Service Associate at Towne Park is integral to upholding the company’s high standards of hospitality and service. This position is designed for individuals who thrive on interaction and enjoy making a valuable difference in others’ experiences. Working as a Guest Service Associate involves several key responsibilities, including parking and retrieving vehicles safely and promptly, assisting guests with luggage, and addressing inquiries to enhance guest satisfaction. This role requires attentiveness, friendliness, and efficiency, combining practical service tasks with warm interpersonal communication. Employees in this role are expected to greet guests professionally, using their names when possible, and provide clear information regarding parking procedures and local amenities.
The position comes with a competitive hourly wage starting at $11.50 per hour, with the opportunity to earn an additional $5 to $10 per hour in tips, making it a rewarding compensation package. The work schedule primarily covers afternoon and evening shifts, offering flexibility for those seeking part-time or full-time hours. Towne Park also extends a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, all subject to eligibility based on job classification and hours worked. Although seasonal and temporary roles do not qualify for these benefits, regular associates enjoy comprehensive support aimed at promoting health, financial security, and work-life balance.
This opportunity is ideal for individuals with a valid driver's license, a clean driving record, and a commitment to providing friendly and professional customer service. The role demands physical stamina and the ability to handle tasks such as opening vehicle and hotel doors, lifting heavy objects up to 100 pounds, and enduring various weather conditions while working outdoors. Towne Park promotes a safe and inclusive work environment, making reasonable accommodations where needed to support employees with disabilities. Applicants must be at least 18 years old and able to pass the required background checks and drug screenings, ensuring a trustworthy and reliable workforce dedicated to excellence.
Joining Towne Park as a Guest Service Associate means becoming part of a respected company that values its employees and invests in their success. You will have the chance to develop essential skills in customer service, vehicle handling, and communication, contributing to a workplace where every day holds new opportunities to brighten someone else’s day. For those eager to build a career in hospitality services with a focus on impactful guest service, this position offers an inviting and fulfilling work environment where your efforts truly matter.
The role of Guest Service Associate at Towne Park is integral to upholding the company’s high standards of hospitality and service. This position is designed for individuals who thrive on interaction and enjoy making a valuable difference in others’ experiences. Working as a Guest Service Associate involves several key responsibilities, including parking and retrieving vehicles safely and promptly, assisting guests with luggage, and addressing inquiries to enhance guest satisfaction. This role requires attentiveness, friendliness, and efficiency, combining practical service tasks with warm interpersonal communication. Employees in this role are expected to greet guests professionally, using their names when possible, and provide clear information regarding parking procedures and local amenities.
The position comes with a competitive hourly wage starting at $11.50 per hour, with the opportunity to earn an additional $5 to $10 per hour in tips, making it a rewarding compensation package. The work schedule primarily covers afternoon and evening shifts, offering flexibility for those seeking part-time or full-time hours. Towne Park also extends a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, all subject to eligibility based on job classification and hours worked. Although seasonal and temporary roles do not qualify for these benefits, regular associates enjoy comprehensive support aimed at promoting health, financial security, and work-life balance.
This opportunity is ideal for individuals with a valid driver's license, a clean driving record, and a commitment to providing friendly and professional customer service. The role demands physical stamina and the ability to handle tasks such as opening vehicle and hotel doors, lifting heavy objects up to 100 pounds, and enduring various weather conditions while working outdoors. Towne Park promotes a safe and inclusive work environment, making reasonable accommodations where needed to support employees with disabilities. Applicants must be at least 18 years old and able to pass the required background checks and drug screenings, ensuring a trustworthy and reliable workforce dedicated to excellence.
Joining Towne Park as a Guest Service Associate means becoming part of a respected company that values its employees and invests in their success. You will have the chance to develop essential skills in customer service, vehicle handling, and communication, contributing to a workplace where every day holds new opportunities to brighten someone else’s day. For those eager to build a career in hospitality services with a focus on impactful guest service, this position offers an inviting and fulfilling work environment where your efforts truly matter.
Job Requirements
- high school diploma or general education degree (GED)
- a valid driver’s license and clean driving record
- must be at least 18 years of age
- able to pass a criminal background check
- able to pass a drug screen
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of customer and personal services
- ability to read and write English
- ability to comprehend simple instructions
- ability to write simple correspondence
- ability to present information effectively
- basic math skills with money
- understanding of time systems
- manual transmission operation desirable
- ability to perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- a valid driver’s license and clean driving record
- must be at least 18 years of age and be able to pass a criminal background and drug screen
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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