Restaurant Technology Manager

Our hiring establishment is a leading player in the quick-service restaurant (QSR) sector, known for driving innovation and operational excellence within its technology infrastructure. Focused on leveraging advanced technological solutions, the company prioritizes superior customer experiences and streamlined restaurant operations. With a robust presence in multiple locations, it continuously invests in optimizing systems that support both front-of-house and back-of-house functions. The organizational culture values hands-on leadership, strategic transformation, and a collaborative approach to cross-functional projects.

This position is for a Restaurant Technology Manager who will take ownership and leadership of the enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. The role will be based in Tampa, FL, and features a hybrid work setting requiring three days per week onsite engagement at the Restaurant Support Center (RSC). The employment type is full-time, offering a dynamic and challenging environment for a technology leader passionate about the QSR industry and operational innovation.

The Restaurant Technology Manager is responsible for overseeing system-wide menu, pricing, and promotional initiatives across the entire chain of restaurants. This leadership role entails rebuilding and optimizing menu-related processes from the ground up, effectively leading a skilled team to ensure consistent, aligned, and efficient menu execution. The ideal candidate will be an expert in Aloha POS, with added consideration for experience in next-generation POS systems such as PAR, Qu, or Toast.

The role requires balancing hands-on technical duties with strategic leadership. Initially, the manager will split time approximately 50-50 between execution and leadership responsibilities, transitioning over time into more of a strategic, high-level management position. The Restaurant Technology Manager will be charged with designing detailed project plans, including timelines, milestones, and dependencies for menu updates and deployments. These updates cover pricing changes, promotions, limited-time offers (LTOs), item hierarchy, modifiers, and combo logic.

This position demands close collaboration with business units such as IT, Marketing, Operations, and Vendors to maintain data integrity and ensure menu consistency across digital and physical platforms. The manager will troubleshoot and resolve menu-related system issues, supporting smooth integration between POS menus and back-of-house inventory systems. Partnering with Operations and Finance departments is essential to support food cost accuracy, inventory reporting, and labor-related configurations within integrated systems.

Key success factors will involve the ability to analyze current state systems, identify gaps, and implement scalable solutions that enhance system performance, reporting accuracy, and overall restaurant operational effectiveness. The manager must have proven ability in enterprise menu deployments at scale, ideally in multi-location environments, and be capable of using Microsoft Office, general networking, and database management tools. The role also demands excellent communication skills to effectively engage with managers, clients, and other stakeholders while presenting information clearly and responding to inquiries.

The Restaurant Technology Manager will report to senior leadership and play a critical role in enabling the company’s envisioned technological and operational advancements. This position’s competencies include a strong drive for results, process management expertise, creativity in problem-solving, and a firm customer focus. Candidates should be prepared for physical activities such as standing for extended periods, occasional lifting, and using hands for detailed tasks. Reasonable accommodations can be made to support individuals with disabilities.

In essence, this opportunity offers a seasoned technology leader the platform to shape the future of restaurant technology within a fast-paced, innovative QSR environment, delivering impactful improvements across both Point of Sale and back-of-house operations at an enterprise scale.