Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
Team-oriented environment
Job Description
Papa John's is a renowned American pizza restaurant franchise and holds the position as the fourth largest pizza delivery restaurant chain in the United States. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has established itself as a leader in the pizza industry with a commitment to quality, customer satisfaction, and innovation in food products. For over 30 years, Papa John’s has maintained its dedication to delivering delicious products and exceptional service to customers nationwide. The company emphasizes a culture of excellence, teamwork, and continuous improvement, driven by innovative recipes and a passion for perfection in every pizza made.
The role of a Team Member at Papa John’s is vital to the daily operations of the store and the overall customer experience. This is a non-exempt, hourly position that requires individuals to perform assigned workstation duties that help ensure the delivery of quality products and high standards of service that meet Papa John’s stringent guidelines. Team Members are responsible for preparing ingredients, making pizza and other menu items, taking customer orders either by phone or in person, and conducting cash or credit transactions accurately through the company’s FOCUS system. Additionally, Team Members play an essential role in maintaining a clean, safe, and organized work environment while adhering to all safety and operational protocols as defined in the company’s Operations Manual and other policy documents.
Successful candidates will demonstrate a strong commitment to teamwork, punctuality, and a positive attitude to foster a fun and energetic workplace. They will support closing duties, including cleaning and workspace maintenance, and actively participate in suggestive selling efforts to increase sales. This role requires individuals to have cash handling skills, adaptability to changing tasks and situations, and the ability to work under pressure while maintaining high standards of customer service.
Physical demands include standing for long periods, repetitive hand movements, bending, lifting items up to 50 pounds or more, and working in a fast-paced environment with exposure to various temperatures and potentially hazardous equipment. Applicants must be at least 16 years old to perform certain tasks such as dough docking, pizza cutting, and oven tending. Shifts may cover nights, weekends, and holidays, including unscheduled emergency hours. Papa John’s fosters an inclusive work environment and provides reasonable accommodations for individuals with disabilities. The company is an equal opportunity employer, committed to diversity and preventing discrimination based on race, color, religion, sex, age, and other legally protected categories. Joining Papa John’s means becoming part of a globally recognized brand that values dedication, service excellence, and career growth opportunities within the dynamic food service industry.
The role of a Team Member at Papa John’s is vital to the daily operations of the store and the overall customer experience. This is a non-exempt, hourly position that requires individuals to perform assigned workstation duties that help ensure the delivery of quality products and high standards of service that meet Papa John’s stringent guidelines. Team Members are responsible for preparing ingredients, making pizza and other menu items, taking customer orders either by phone or in person, and conducting cash or credit transactions accurately through the company’s FOCUS system. Additionally, Team Members play an essential role in maintaining a clean, safe, and organized work environment while adhering to all safety and operational protocols as defined in the company’s Operations Manual and other policy documents.
Successful candidates will demonstrate a strong commitment to teamwork, punctuality, and a positive attitude to foster a fun and energetic workplace. They will support closing duties, including cleaning and workspace maintenance, and actively participate in suggestive selling efforts to increase sales. This role requires individuals to have cash handling skills, adaptability to changing tasks and situations, and the ability to work under pressure while maintaining high standards of customer service.
Physical demands include standing for long periods, repetitive hand movements, bending, lifting items up to 50 pounds or more, and working in a fast-paced environment with exposure to various temperatures and potentially hazardous equipment. Applicants must be at least 16 years old to perform certain tasks such as dough docking, pizza cutting, and oven tending. Shifts may cover nights, weekends, and holidays, including unscheduled emergency hours. Papa John’s fosters an inclusive work environment and provides reasonable accommodations for individuals with disabilities. The company is an equal opportunity employer, committed to diversity and preventing discrimination based on race, color, religion, sex, age, and other legally protected categories. Joining Papa John’s means becoming part of a globally recognized brand that values dedication, service excellence, and career growth opportunities within the dynamic food service industry.
Job Requirements
- Must be 16 years of age or older
- Ability to stand for prolonged periods and perform repetitive hand movements
- Ability to lift and/or move up to 50 pounds regularly, occasionally over 51 pounds
- Must be able to work nights, weekends, and holidays, including unscheduled hours
- Compliance with Papa John’s uniform, appearance, and operational standards
- Must follow federal, state, and local laws and regulations
- Must provide additional documentation as required by individual states
- Ability to work in noisy environments near moving mechanical parts and with equipment and hazardous materials
Job Qualifications
- Must be 16 years of age or older to perform key job duties including pizza loading, oven tending, pizza cutting, dough docking, and dishwashing
- Ability to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies
- Demonstrated commitment to task with sense of urgency and responsibility for achieving results
- Strong customer-focused attitude with excellent communication skills
- Flexibility to adapt to changing priorities and tasks
- Initiative to proactively address issues and opportunities without supervision
- Ability to work cooperatively in a team environment
- Cash management skills
Job Duties
- Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do
- Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift
- Enhance the company’s image by complying with uniform and appearance standards
- Contribute to an atmosphere of teamwork, energy and fun
- Accurately use the FOCUS System, process cash and/or credit card transactions
- Support sales efforts by suggestively selling to increase the check average when taking an order
- Protect the company’s assets by maintaining organized, safe and clean work areas
- Comply with safety and security standards at all times
Job Criteria
Experience
No experience required
Job Location
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