Restaurant Team Member

Papa John's is a renowned American pizza restaurant franchise and is recognized as the fourth largest pizza delivery restaurant chain in the United States. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has built a strong reputation over more than 30 years for delivering quality pizza and exceptional customer service. Known for its commitment to perfection and innovation, the company continuously strives to create new and exciting recipes to satisfy its loyal customers. At Papa John's, teamwork, energy, and a fun work environment are fundamental values that drive the company's success and foster a positive atmosphere both for employees and customers. The company focuses on maintaining high standards in all aspects of its operations, including product quality, customer service, and cleanliness, always striving to enhance its image and meet the expectations of its customers and stakeholders.

As a Team Member at Papa John's, you will play an essential role in ensuring that every customer receives quality products and service that meet the company’s high standards. This hourly, non-exempt position involves working assigned workstation duties which include making delicious pizza products, preparing fresh ingredients, taking customer orders with professionalism and urgency, and providing exceptional customer service either face-to-face or via phone. You will be supported with comprehensive training materials such as the Operations Manual, Cross-Training Guidebook, and Team Member Handbook, ensuring that every task is carried out with consistency and professionalism. The role requires commitment to teamwork, punctuality, and a positive attitude to support other workstations, complete closing duties including cleaning, and maintain organized and safe work areas. Efficient use of the FOCUS System for order processing and transactions is also a key aspect of the job. Additionally, the position emphasizes suggestive selling techniques to help increase sales and improve customer satisfaction. The work environment is dynamic and fast-paced, requiring flexibility and the ability to adapt to shifting priorities and unexpected situations while always working to exceed customer expectations.

Candidates must be at least 16 years old to perform certain duties such as pizza loading, oven tending, pizza cutting, dough docking, and dishwashing. The job may require long hours, including nights, weekends, and unscheduled shifts due to emergencies. Physical demands include standing for long periods, bending, reaching, lifting up to 50 pounds and occasionally more, as well as working in various indoor and outdoor environments that may contain noise, odors, and potentially hazardous equipment. Papa John’s values employees who demonstrate dependability, a strong sense of urgency, initiative, and the ability to work cooperatively with teammates to achieve business goals. This role is perfect for individuals who are customer-focused, flexible, and enthusiastic about delivering high-quality food and service in a fast-paced, team-oriented restaurant setting.