Restaurant Team Member

Papa John’s is a leading global restaurant chain specializing in pizza delivery and carryout services, known for its commitment to quality ingredients, customer service, and community involvement. Founded with the mission of delivering superior pizza made from quality ingredients, the company has grown to a trusted name in the fast-food industry, with thousands of locations worldwide. Papa John’s prides itself on exceptional customer experience and maintaining high standards in food preparation and service, striving to offer a welcoming and energetic workplace for its team members.

The Restaurant Team Member at Papa John’s plays a vital role in delivering this experience by performing assigned workstation duties designed to ensure quality products and service meet the company’s standards. This is a customer-facing position where professionalism, speed, and teamwork are essential. Team Members must comply with company uniform and appearance guidelines, as well as operational and safety standards stipulated in the Operations Manual, PIZZAcademy training, and the Team Member Handbook. The role demands a strong focus on food handling, order accuracy, and providing friendly service whether interacting with customers by phone or in person.

In this role, individuals will engage in preparing ingredients, making quality food products, taking and processing customer orders, and using the FOCUS System for transactional accuracy. Papa John’s Team Members work collaboratively to maintain cleanliness, safety, and the overall visual appeal of the restaurant, which contributes to both customer satisfaction and operational efficiency. Sales growth is supported through suggestive selling techniques aimed at increasing the average customer check. Additionally, all Team Members are expected to complete their assigned closing duties including thorough cleaning and securing of workstations.

This position is ideal for individuals seeking to develop their skills in a fast-paced retail food environment while gaining valuable experience in customer service, teamwork, and food safety practices. Papa John’s offers comprehensive training through PIZZAcademy to empower Team Members with the knowledge and confidence to succeed. Being punctual, cooperative, and maintaining a positive attitude are important aspects of this role, along with a commitment to upholding the company’s image. While preference is given to those with a high school diploma or GED and Serv-Safe or local food service certification, Papa John’s welcomes applicants willing to learn and grow within the organization. The employment type is typically part-time or full-time with competitive pay.

Joining Papa John’s means becoming part of a team that values respect, energy, and fun in the workplace while striving to provide delicious food products and outstanding service to customers every day.