Restaurant Team Member

Potbelly Sandwich Shop is a well-established fast-casual restaurant chain known for its warm and inviting atmosphere, delicious sandwiches, and commitment to exceptional customer service. Founded in 1977, Potbelly has grown to become a beloved brand with locations across the United States, offering freshly made sandwiches, salads, soups, and shakes. The company prides itself on creating a unique and memorable dining experience that fosters a sense of community and delight among its customers. With a focus on quality ingredients, friendly service, and a clean environment, Potbelly Sandwich Shop stands out as a top choice for casual dining.

The role of an Associate at Potbelly Sandwich Shop is a vital position that serves as the primary point of contact for customers. This part-time, nonexempt position is field-based, assigned specifically to a designated shop, reporting directly to the General or Assistant Manager. The primary responsibility is to ensure that every customer experiences fast, friendly, and efficient service while receiving a consistent, high-quality product in a clean and welcoming setting. Associates are expected to embody Potbelly's core values such as integrity, teamwork, accountability, positive energy, and a passion for food. They play an essential part in building and inspiring teams, creating enthusiastic fans of the brand through every interaction.

In this role, Associates focus on preparing menu items according to Potbelly's recipe standards, maintaining food safety and cleanliness, and complying with established security and hygiene guidelines. They are also responsible for speed and accuracy in fulfilling customer orders, managing waste properly, engaging warmly with customers, and contributing to an overall sense of urgency in serving guests. Beyond the front-line customer service, Associates support operational tasks like restocking the food line, assisting at multiple stations including cash register operations, and helping with catering orders. Physical demands include standing or walking for extended periods, handling moderately heavy lifting, and tolerating environmental factors such as noise and allergens.

This position is tailored for individuals who are at least 16 years old, embody strong communication skills, exhibit leadership qualities, and thrive in a fast-paced, team-oriented environment. Employees must comply with local food safety certification requirements, especially in Illinois, to maintain employment. Working at Potbelly means being part of a team that values positivity, food passion, and a culture of coaching and delivering results. The Associate role is an excellent opportunity for those looking to gain valuable experience in food service and operations while contributing to a vibrant brand that prioritizes customer satisfaction and a supportive workplace culture.