Restaurant Team Leader

Ajayi Hospitality Group, Inc. is an independent franchisee operating a McDonald's restaurant in the Lake Elsinore area. While licensed to use McDonald’s logos and food products, this franchisee operates as a separate entity from McDonald's USA, responsible for all employment matters including hiring, staffing, discipline, and scheduling. The company adheres to policies of equal employment opportunity, ensuring non-discrimination and providing reasonable accommodations to applicants with disabilities. Ajayi Hospitality Group aims to deliver exceptional fast-food service under the well-known McDonald's brand by fostering a supportive and collaborative work environment focused on operational excellence and guest satisfaction.

The Restaurant Team Leader position provides operational support under the direction of the General Manager and Assistant General Manager at this franchise-owned McDonald's location. This role is integral to the restaurant’s success, leading teams consisting of crew members, crew trainers, and other team leaders to ensure efficient and effective operations during shifts or dayparts. The Restaurant Team Leader is responsible for guiding and motivating team members to meet goals and maintain service excellence standards. Beyond shift leadership, this role often includes project management tasks, such as leading process improvement teams or taskforces to address operational challenges and promote continuous improvement.

In this position, the Team Leader plays a critical role in planning pre-shift activities, overseeing shift operations, and conducting post-shift reviews to ensure operational standards are met consistently. The Team Leader also monitors progress towards targets, identifies staffing or performance gaps, and takes action to resolve these in collaboration with management. Building a strong sense of teamwork and fostering communication among team members is a priority to deliver an outstanding guest experience. Additionally, the Team Leader supports food safety, inventory management, safety and security procedures, and maintenance tasks in alignment with company policies.

This role requires someone who can effectively communicate goals, coach team members on guest service and operational behaviors, and model strong leadership throughout the restaurant’s daily functions. The position includes hands-on operational duties as well as supervisory responsibilities, creating a dynamic work environment that balances management oversight with active participation on the floor. Candidates should be adaptable, achievement-oriented, and possess strong organizational and interpersonal skills to thrive in this fast-paced setting.

Employment in this role involves a full-time schedule with variable hours, including early mornings, evenings, late nights, weekends, and holidays. The company values diversity and fosters a respectful workplace where all employees have the opportunity to develop their skills and careers. Ajayi Hospitality Group is dedicated to upholding McDonald's standards while fostering a unique working culture that supports team success and customer satisfaction.