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Pluckers Wing Bar logo

Restaurant Support Specialist

Austin, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $85,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Paid parental leave
Free Meals
discount programs
Annual company outings

Job Description

Pluckers Wing Bar is a renowned restaurant chain headquartered in Austin, Texas, boasting over 30 locations across the state and expanding rapidly throughout the United States. Known for its high-quality wings and vibrant dining atmosphere, Pluckers has earned remarkable accolades, including being named the Best Restaurant to Work for on four occasions and consistently ranking among the Top 25 Businesses Overall to Work for by the Austin Business Journal. With a strong commitment to employee satisfaction and operational excellence, the company fosters a dynamic work environment that encourages growth, teamwork, and innovation.

The Restaurant Support Specialist role at Pluc... Show More

Job Requirements

  • 3+ years in restaurant operations, restaurant management, or restaurant technology
  • Direct experience programming or configuring a POS system such as Toast, Aloha, Micros, or Square
  • Experience managing third-party restaurant platforms
  • Strong written and verbal communication skills
  • Willingness to travel to restaurant locations as needed

Job Qualifications

  • 3+ years in restaurant operations, restaurant management, or restaurant technology
  • Direct experience programming or configuring a POS system such as Toast, Aloha, Micros, or Square
  • Experience managing third-party restaurant platforms
  • Strong written and verbal communication skills
  • Ability to present to ownership and department heads
  • Willingness to travel to restaurant locations as needed
  • Multi-unit restaurant experience preferred
  • Toast POS experience preferred
  • Experience building or managing a structured change/release process preferred
  • Cross-functional experience working with Operations, Marketing, or Finance preferred

Job Duties

  • Own Toast POS configuration, menu builds, pricing, modifier logic, and revenue center management across 30+ locations
  • Coordinate menu rollouts and limited-time offer programming with Operations and Marketing
  • Configure and manage all restaurant-facing platforms including online ordering, delivery, loyalty, scheduling, and inventory
  • Manage vendor relationships for restaurant technology platforms
  • Own the structured release cycle for menu, database, and programming changes
  • Coordinate change management across departments with post-release validation across every store
  • Serve as the primary technology point of contact for Operations, Marketing, and leadership on restaurant systems

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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