Restaurant Supervisor (Working Supervisor)

Pyramid Global Hospitality is a renowned leader in the hospitality industry, deeply committed to putting people first. With a strong emphasis on employee wellbeing, diversity, and professional growth, Pyramid Global Hospitality fosters a supportive and inclusive work environment where employees can thrive and advance their careers. The company operates over 230 properties worldwide, highlighting its broad influence and dedication to creating memorable guest experiences. Their progressive approach to hospitality is evident through comprehensive employee benefits including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. This blend of employee support and career development opportunities establishes Pyramid Global Hospitality as a preferred employer for those passionate about the hospitality sector.

The Bradley, located in Fort Wayne, Indiana, embodies Pyramid Global Hospitality’s philosophy by combining Midwestern charm with modern design to offer guests an authentic experience that reflects the spirit of the city. Known for its restaurant and bar venues, Birdie's and Arbor, The Bradley seeks a Restaurant Supervisor role that emphasizes active participation as both a bartender and/or server while providing leadership on the floor. This hands-on leadership position is integral to ensuring exceptional guest service, efficient shift operations, and adherence to consistent service standards. The Restaurant Supervisor is responsible for leading by example during all shifts, supporting the team in real time, and maintaining a strong presence to guarantee attentive and personalized service.

Key responsibilities include managing operations like opening and closing duties, coordinating floor coverage, ensuring POS accuracy, and handling cash procedures. Furthermore, the role demands direct guest engagement to enhance overall experiences and promptly resolve concerns, fostering guest loyalty and satisfaction. Real-time coaching and mentoring of bartenders and servers are crucial to maintaining high service standards and promoting a positive, team-oriented atmosphere. The supervisor also supports operational aspects such as inventory management, sanitation compliance, and cost control. This position requires someone with a welcoming personality, a passion for hospitality, strong leadership and communication skills, and ideally 2-4 years of bartending experience in a high-volume or upscale environment. Certification or willingness to obtain Indiana Alcohol and Tobacco Commission certification is necessary.

In summary, the Restaurant Supervisor role at The Bradley offers an enriching opportunity to grow within a globally recognized hospitality company. It is perfect for individuals who enjoy blending exceptional guest service with dynamic leadership responsibilities in a lively and community-oriented setting. The compensation package varies based on experience and qualifications, reflecting the company’s tailored approach to rewarding talent. Pyramid Global Hospitality prides itself on diversity, equal opportunity, and fostering an environment where each employee can succeed and contribute meaningfully to guest experiences and overall business success.