Job Overview
Compensation
Hourly
Range $21.19 - $23.84
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonus opportunities
Job Description
Sandia Resort and Casino is a renowned hospitality and entertainment destination located in New Mexico, celebrated for its exceptional amenities including luxurious accommodations, diverse dining options, a vibrant casino, and engaging entertainment experiences. As a leading resort and casino, it caters to a wide range of guests, offering world-class service, memorable guest experiences, and a dynamic work environment that embraces integrity, fairness, collaboration, and continual performance excellence. Sandia Resort and Casino's commitment to quality ensures it remains a favored destination for visitors seeking both leisure and entertainment. The resort is dedicated to building and maintaining a qualified, motivated workforce that contributes to its ongoing success, emphasizing strong leadership and a culture of recognition and opportunity.
The Food and Beverage Shift Supervisor plays a vital role within the resort's vibrant food service operations, responsible for the success of one of the casino's food outlets. This position involves supervising day-to-day shift operations, ensuring outstanding service levels tailored to forecasted business volumes, and engaging actively—spending at least 90% of the time on the floor interacting with guests and coaching employees. The Shift Supervisor's role extends beyond operational supervision; it requires maintaining a clean, safe, and organized environment while fostering a positive work atmosphere that promotes teamwork and excellent customer service. Leadership responsibilities include enforcing internal controls, policies, procedures, and appearance standards, along with handling employee issues through progressive discipline when necessary. Candidate interaction with guests to solicit feedback and promptly address any concerns is central to continuous improvement in guest satisfaction.
This position demands excellent leadership skills to inspire and manage a diverse team, the ability to maintain regulatory compliance in health and safety standards, and effective communication at all organizational levels. The ideal candidate should possess a customer-centric mindset, with strong supervisory experience in the restaurant or food service industry, and be capable of maintaining high standards in food quality, presentation, and service consistency. The role includes supporting training programs and team development, managing staff schedules, and ensuring smooth collaboration between front-of-house and back-of-house staff.
Candidates must comply with licensing and certification requirements such as successful completion of the New Mexico Food Handlers course and maintaining a New Mexico Alcohol Server's License. This full-time role requires a flexible schedule, including weekends and holidays, readiness to work in both indoor and outdoor environments affected by variable weather, and the physical ability to perform demanding tasks such as lifting, standing for extended periods, and maneuvering within a fast-paced setting. The Food and Beverage Shift Supervisor position is critical to sustaining the esteemed reputation of Sandia Resort and Casino, offering candidates the opportunity to contribute to a respected, guest-focused hospitality industry leader while advancing their career in an engaging and supportive workplace environment.
The Food and Beverage Shift Supervisor plays a vital role within the resort's vibrant food service operations, responsible for the success of one of the casino's food outlets. This position involves supervising day-to-day shift operations, ensuring outstanding service levels tailored to forecasted business volumes, and engaging actively—spending at least 90% of the time on the floor interacting with guests and coaching employees. The Shift Supervisor's role extends beyond operational supervision; it requires maintaining a clean, safe, and organized environment while fostering a positive work atmosphere that promotes teamwork and excellent customer service. Leadership responsibilities include enforcing internal controls, policies, procedures, and appearance standards, along with handling employee issues through progressive discipline when necessary. Candidate interaction with guests to solicit feedback and promptly address any concerns is central to continuous improvement in guest satisfaction.
This position demands excellent leadership skills to inspire and manage a diverse team, the ability to maintain regulatory compliance in health and safety standards, and effective communication at all organizational levels. The ideal candidate should possess a customer-centric mindset, with strong supervisory experience in the restaurant or food service industry, and be capable of maintaining high standards in food quality, presentation, and service consistency. The role includes supporting training programs and team development, managing staff schedules, and ensuring smooth collaboration between front-of-house and back-of-house staff.
Candidates must comply with licensing and certification requirements such as successful completion of the New Mexico Food Handlers course and maintaining a New Mexico Alcohol Server's License. This full-time role requires a flexible schedule, including weekends and holidays, readiness to work in both indoor and outdoor environments affected by variable weather, and the physical ability to perform demanding tasks such as lifting, standing for extended periods, and maneuvering within a fast-paced setting. The Food and Beverage Shift Supervisor position is critical to sustaining the esteemed reputation of Sandia Resort and Casino, offering candidates the opportunity to contribute to a respected, guest-focused hospitality industry leader while advancing their career in an engaging and supportive workplace environment.
Job Requirements
- High school diploma GED certification or equivalent
- One year supervisory experience
- Two years experience in restaurant or food service capacity
- Ability to complete New Mexico Food Handlers course upon hire
- Ability to obtain and maintain New Mexico Alcohol Server's License
- Ability to successfully pass background investigation
- Ability to undergo pre-employment and random drug screening
- Must be able to lift at least 25 pounds
- Flexible work schedule including weekends and holidays
- Punctual and regular attendance
- Ability to work indoors and outdoors under varying weather conditions
Job Qualifications
- High school diploma GED certification or equivalent
- One year supervisory experience
- Two years experience in a restaurant or food service capacity
- Ability to lead and inspire diverse teams
- Customer-centric mindset and strong communication skills
- Knowledge of buffet line operating requirements
- Knowledge of food and drink temperature and preservation standards
- Understanding of casino purchasing requirements
- Familiarity with Tribal federal state and local sanitary regulations
- Ability to maintain confidentiality
- Positive attitude and motivational commitment
- Ability to write and prepare standard reports and documents
Job Duties
- Provide clear direction and support to team members fostering a positive team environment
- Implement training programs and provide coaching to enhance staff skills and performance
- Supervise day-to-day food and beverage operations ensuring guest satisfaction
- Monitor food quality presentation and service standards maintaining consistency and excellence
- Resolve guest complaints promptly and professionally
- Facilitate daily stand-up meetings communicating property information and service expectations
- Ensure compliance with health and safety standards and internal controls
- Manage staff schedules and maximize team productivity
- Enforce appearance and uniform guidelines
- Maintain clean safe food and beverage areas
- Handle InfoGenesis cash registers and ensure proper security measures for funds
- Collaborate with other departments to coordinate operations and resolve challenges
- Perform other job-related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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