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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $25.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Job Description
Ole Red is a renowned music and entertainment venue that goes beyond being just a restaurant. It offers a full country experience that combines live music, scratch-made dishes, and signature drinks inspired by Blake Shelton, the boss man himself. Located in vibrant entertainment settings, Ole Red attracts a diverse crowd eager to enjoy top-notch performances alongside an exceptional dining experience. The venue is famous for its lively atmosphere where guests can enjoy everything from an exciting night of live music to delicious meals and creative cocktails. As a cultural hotspot, Ole Red merges the best of southern hospitality and entertainment,... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a supervisory role in hospitality
- strong leadership capability
- effective communication skills
- knowledge of local alcohol service laws
- ability to handle cash and operate POS systems
- availability to work flexible hours including nights and weekends
- ability to maintain composure in fast-paced environments
- commitment to providing excellent guest service
Job Qualifications
- Proven experience in restaurant supervision or similar hospitality roles
- excellent leadership and team management skills
- strong communication and interpersonal abilities
- knowledge of responsible alcohol service and cash handling procedures
- ability to maintain high standards of guest service and food quality
- experience in training and mentoring staff
- capability to work in a fast-paced, dynamic environment
- understanding of company standard operating procedures and safety protocols
Job Duties
- Supervise daily operations of the front-of-house staff
- ensure that guest service and operational needs are consistently met
- oversee front-of-house staff and provide in-the-moment coaching
- provide clear and specific communications to staff
- ensure opening/running/closing duties are completed
- provide guidance to server trainers/leads and trainees
- contribute to pre-shift meetings to communicate relevant shift information and motivate staff
- communicate interdepartmentally to assist operations
- communicate recaps/concerns to management
- maintain quality standards throughout the front-of-house
- ensure staff appearance is professional
- food preparation meets expectations
- guest service remains exceptional in accordance with company issues steps of service
- maintain visibility and awareness by circulating through dining areas throughout shift
- provide escalated customer service support as needed
- anticipate and respond to guest needs
- conduct table visits to actively seek guest feedback
- ensure consistent and positive guest service through continuous interaction
- ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies
- request proper ID per company policy
- follow cash handling procedures, including proper operation of POS terminals, handling payments securely, and reconciling financials at end of shift
- model company service basics
- communicate and uphold corporate policies, safety and security procedures, and brand SOPs
- promptly report accidents, facility issues, or unsafe conditions to management
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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