Restaurant Supervisor I Seltzer's

Edmond, OK, USA|

Job Overview

Compensation

Salary

Range $41,800.00 - $59,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee wellness programs

Job Description

Omni Oklahoma City Hotel is a premier luxury hotel situated in the heart of downtown Oklahoma City. With 605 rooms, this hotel serves as a vibrant convention center and is ideally located next to notable landmarks such as the Paycom Center, home of the OKC Thunder, the Oklahoma Convention Center, and just across from the expansive 70-acre Scissortail Park. The hotel boasts numerous amenities, including the renowned Mokara Spa, six diverse food and beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, a state-of-the-art fitness center, and a refreshing rooftop pool. This dynamic location offers guests an exquisite blend of comfort, relaxation, and excitement all in one sophisticated setting.

Omni Oklahoma City Hotel prides itself on delivering exceptional service and creating memorable experiences for both guests and associates. The hotel’s team members are empowered through comprehensive training programs designed to foster professional growth and promote a workplace culture centered on collaboration and hospitality. Employees here enjoy being part of a spirited and engaging environment where their efforts are recognized and valued. With a steadfast commitment to excellence, Omni Oklahoma City Hotel is dedicated to providing an atmosphere that inspires its team to deliver superior guest service, ensuring that every visitor’s stay is marked by top-tier hospitality and unforgettable WOW moments.

The Restaurant Supervisor role at Omni Oklahoma City Hotel is a key position focused on upholding these high standards. This team member works closely with management to supervise and train restaurant staff effectively, ensuring that service delivered aligns with Omni's exacting criteria. The supervisor not only maintains operational efficiency but also fosters a customer-centric atmosphere that emphasizes true hospitality. Responsibilities include overseeing dining area standards for cleanliness, safety, and guest satisfaction, managing inventory such as liquor pars and food requisitions, conducting pre-shift meetings, and contributing to scheduling and forecasting efforts. Additionally, this role involves direct interaction with guests to address comments and complaints, motivating staff during peak hours, and collaborating with culinary teams to synchronize service efforts for optimal quality. This position suits a friendly, motivated individual with a passion for service and a strong ability to manage multiple tasks in a fast-paced environment. Flexible availability, including nights, weekends, and holidays, is essential for success in this role, ensuring that the restaurant maintains excellence at all times.

Job Requirements

High school diploma or equivalent
minimum 1 year experience in food and beverage supervision or related field
must be able to work flexible hours including nights weekends and holidays
effective communication skills both verbal and written
ability to handle multiple tasks in a fast paced environment
must maintain professional appearance and demeanor
physical ability to stand for extended periods and lift moderate weight
must obtain food handler certification as required by state or employer
willingness to participate in training and team meetings
ability to provide excellent customer service
dependable and punctual
capable of working in a team environment
knowledge of food safety and hygiene practices

Job Qualifications

1 year of experience in food and beverage supervision or management role preferred
ability to clearly and pleasantly communicate verbally and in writing in English with guests members management and co-workers
ability to work in a fast paced environment and multi-task
prior serving and cash handling experience preferred
ability to work flexible shifts including nights weekends and holidays
ability to manage deadlines
strong attention to detail and customer service skills
ability to maintain a professional appearance and personable attitude
ability to stand for extended periods of time
ability to lift push pull and carry moderate weight
ability to walk and stand with frequent bending and twisting
ability to attain valid food handler certification upon hire

Job Duties

Maintain regular attendance in compliance with Omni standards as required by scheduling
maintain high standards of personal appearance and grooming including proper attire/uniform and name tag
monitor dining rooms for seating availability service safety cleanliness and well-being of guests
maintain full familiarity with menus and knowledge of beverage offerings
ensure all staff has completed side work checklists
spot check liquor pars and order daily supplies
monitor food and liquor requisitions
maintain bar controls safety and standards
hold pre-shift meetings and ensure department training requirements are met monthly
follow up on established training steps
handle guest comments and complaints ensuring satisfaction
communicate with guests and receive feedback
stay on the floor during peak hours motivating the team and assisting when needed
observe teach and correct staff's service professionally
work closely with the culinary team to ensure smooth quality service
assist manager in scheduling and forecasting weekly and monthly
participate in interviewing and recruiting as needed
assist in monthly MOS audits
prepare maintenance requests and follow up
participate in department meetings and required company training
perform any other duties as assigned by management