Restaurant Supervisor Hilton Garden Inn

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Supplemental Insurance

401(k) with match

Life insurance

Job Description

The Hilton Garden Inn Suffolk Riverfront, part of the Landmark Hotel Group, is a renowned hotel located at 100 E. Constance Road, Suffolk, Virginia. This establishment is dedicated to providing exceptional hospitality services with a deep commitment to guest satisfaction, team member development, and community engagement. Known for its welcoming atmosphere and comprehensive amenities, the Hilton Garden Inn Suffolk Riverfront serves as a preferred choice for travelers seeking comfort, quality, and a memorable experience in the Suffolk area. Landmark Hotel Group emphasizes a culture where people are paramount, fostering a family-like environment where team members are encouraged to thrive and contribute to the success of the hotel. The company prides itself on its values of quality, integrity, and service, which are reflected in every aspect of its operations, from guest interactions to employee relations.

The position of Restaurant Supervisor at Hilton Garden Inn Suffolk Riverfront offers a dynamic opportunity for individuals passionate about hospitality and leadership. This role focuses on ensuring the highest standards of product quality, service excellence, and profitability within the hotel's restaurant. The Restaurant Supervisor plays an active and hands-on role in overseeing daily operations, engaging directly with guests and team members to maintain a professional and ethical image of the restaurant. This leadership position requires strong interpersonal skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.

As a Restaurant Supervisor, you will be responsible for supervising restaurant staff, supporting training and certification programs, managing schedules and labor projections, and assisting with promotional and sales initiatives to drive the department's financial goals. The role involves close collaboration with other departments and active participation in safety and quality teams to uphold the hotel's standards. Candidates will need to demonstrate the ability to provide clear communication, maintain confidentiality, and adapt to a rapidly changing environment.

Hilton Garden Inn Suffolk Riverfront offers a supportive work environment with various wellness benefits, including medical, dental, and vision coverage, generous paid time off, and supplemental insurance options. Employees also have access to a 401(k) plan with company match, life insurance, and incentive-based bonus programs. With opportunities for career growth through management training and professional development programs, the position is ideal for those looking to advance their hospitality career in a reputable and guest-focused hotel setting. Join the Landmark Hotel Group family and be part of a team where your contributions are valued, and your career aspirations are nurtured.

Job Requirements

High school diploma or equivalent
minimum 12 months of experience in a similar supervisory role
ability to perform physical duties including prolonged standing
ability to communicate effectively in English
ability to use abstract mathematical calculations and P.O.S. systems
strong leadership and interpersonal skills
ability to maintain confidentiality
completion of TIPS program within six weeks of hire
ability to work under minimal supervision and in noisy environments
ability to cooperate with other departments and team members
adherence to company policies and procedures

Job Qualifications

High school diploma or equivalent
12 months of experience in a similar position requiring comparable skills and abilities
prior experience in guest relations or restaurant environment
strong interpersonal and communication skills
ability to provide leadership and maintain professional and ethical conduct
ability to use point of sale (P.O.S.) systems
ability to complete required training programs such as the TIPS program
competency in managing schedules and labor projections
basic mathematical and organizational skills
ability to work in a fast-paced and dynamic environment
ability to maintain confidentiality and promote positive relations with guests and staff

Job Duties

Comply with comment card system
discuss results with employees
take corrective action when necessary
assist in processing all new hire information
direct the new hire task sheet process for restaurant members
adhere to and assist in appropriate training and certification programs for all restaurant team members
assist in the coaching and counseling of restaurant employees
assist with complying with the company standard for progressive discipline
comply with all company policies in personnel administration and human resources
assist in conducting monthly meetings for restaurant staff
assist in the development of employee schedules and labor projections
achieve productivity goals
attend weekly food and beverage staff meetings
assist in the development and implementation of promotional and sales plans
participate in the development of marketing programs
assist in the implementation of menu programs
assist in revenue projections
assist with cross-training of staff
ensure tip report control
ensure shift side work completion
check and stock wines during pm shift
maintain restaurant and room service stock
maintain company cleanliness standards
input menu and personnel files into computer system
update "86" items on board and communicate issues to manager and chef
report call-outs and late arrivals
assign designated servers
report all voids, promo checks, or cash problems
communicate maintenance needs
assist in all restaurant positions to provide guest satisfaction
participate in safety and quality teams
sign voids or promo checks in absence of manager
act as food and beverage supervisor in absence of managers
assist immediate manager as directed