Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,187.20 - $83,865.60
Benefits
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life and Disability Insurance
401k plan with company match
Paid Time Off
Paid parental leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and growth opportunities
Job Description
Shake Shack is a premier fast-casual restaurant brand renowned for its commitment to excellent food quality and outstanding hospitality. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group, Shake Shack started as a humble hot dog cart in New York City's Madison Square Park. Its unique blend of quality offerings, a friendly atmosphere, and strong community values quickly propelled it into a beloved nation-wide brand. Today, Shake Shack is recognized as one of the fastest-growing hospitality companies in the world, dedicated to creating memorable dining experiences while emphasizing social responsibility and community engagement.
The company puts its people first, fostering a working environment where team members can thrive both personally and professionally. Shake Shack nurtures a culture of inclusivity, collaboration, and growth by investing in continuous training, hands-on mentorship, and skill development. Team members are encouraged to bring their authentic selves to work, share ideas, and contribute actively to building a positive atmosphere. With a focus on doing the right thing for their employees, guests, and neighborhoods, Shake Shack stands firmly behind its mission to "Stand For Something Good," a philosophy that guides every aspect of its operations.
This particular role is for an experienced Restaurant General Manager to lead a high-volume, fast-paced Shake Shack restaurant. The General Manager will take on a pivotal leadership position, charged with driving operational excellence, financial performance, and a superior guest experience. Responsibilities include coaching and developing team members to foster a motivated, hospitable workforce, managing inventory, quality control, and adhering strictly to safety standards. This leader is accountable for meeting and exceeding financial goals by carefully monitoring budgets, payroll, and scheduling, all while maintaining the brand’s high standards of service and quality.
The General Manager will actively promote Shake Shack within the local community by engaging with guests and stakeholders through events and word-of-mouth. They will also implement company policies and health and safety regulations to ensure compliance consistently. This role offers an exciting opportunity to be part of the #ShackFam, where continuous learning and growth are encouraged, and leadership is cultivated through hands-on mentorship and training.
With eligibility for a competitive salary range of $65,187.20 to $83,865.60 and a comprehensive benefits package, the position appeals to candidates passionate about hospitality, team leadership, and operational management within the food service industry. Shake Shack is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants from all backgrounds to contribute to its mission and growth.
The company puts its people first, fostering a working environment where team members can thrive both personally and professionally. Shake Shack nurtures a culture of inclusivity, collaboration, and growth by investing in continuous training, hands-on mentorship, and skill development. Team members are encouraged to bring their authentic selves to work, share ideas, and contribute actively to building a positive atmosphere. With a focus on doing the right thing for their employees, guests, and neighborhoods, Shake Shack stands firmly behind its mission to "Stand For Something Good," a philosophy that guides every aspect of its operations.
This particular role is for an experienced Restaurant General Manager to lead a high-volume, fast-paced Shake Shack restaurant. The General Manager will take on a pivotal leadership position, charged with driving operational excellence, financial performance, and a superior guest experience. Responsibilities include coaching and developing team members to foster a motivated, hospitable workforce, managing inventory, quality control, and adhering strictly to safety standards. This leader is accountable for meeting and exceeding financial goals by carefully monitoring budgets, payroll, and scheduling, all while maintaining the brand’s high standards of service and quality.
The General Manager will actively promote Shake Shack within the local community by engaging with guests and stakeholders through events and word-of-mouth. They will also implement company policies and health and safety regulations to ensure compliance consistently. This role offers an exciting opportunity to be part of the #ShackFam, where continuous learning and growth are encouraged, and leadership is cultivated through hands-on mentorship and training.
With eligibility for a competitive salary range of $65,187.20 to $83,865.60 and a comprehensive benefits package, the position appeals to candidates passionate about hospitality, team leadership, and operational management within the food service industry. Shake Shack is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants from all backgrounds to contribute to its mission and growth.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Food handler certification preferred
- Willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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