Restaurant Supervisor

Heritage Hotels & Resorts is recognized as New Mexico's premier locally owned hospitality group, deeply rooted in a commitment to culture, community, and exceptional service. This esteemed hospitality group operates luxury hotels and award-winning restaurants, all of which are crafted to embody authentic storytelling and a profound respect for the places and people they serve. The organization prides itself on creating welcoming environments where guests feel valued and cared for, fostering unforgettable experiences through dedicated attention to detail and superior customer interactions. Heritage Hotels & Resorts emphasizes community pride and sustainability, making them much more than just a hospitality provider; they are an integral part of the local heritage and culture of New Mexico.

The role of a Restaurant Supervisor at Heritage Hotels & Resorts is vital to upholding the company’s commitment to exemplary service and guest satisfaction. This supervisory position invites an individual who is passionate about hospitality and desires to lead and inspire a team dedicated to excellence in dining experiences. As a Restaurant Supervisor, you will be the heart of the service operation, ensuring smooth daily front-of-house functionality, supporting and developing team members, and maintaining the high standards that define the Heritage experience. This role is crafted for those who thrive in dynamic, high-volume settings and have a deep understanding of the importance of genuine and seamless guest interactions.

Beyond facilitating service flow, the Restaurant Supervisor plays a crucial role in shaping the atmosphere of the restaurant. You will lead by example, fostering a positive work environment that motivates staff to deliver their best while adhering to all health, safety, and operational policies. Your responsibilities will encompass coaching and mentoring team members, managing floor operations such as table assignments and guest pacing, resolving guest concerns promptly, and collaborating closely with kitchen and bar teams to deliver accurate and efficient service. The position also entails managing inventory, overseeing cash handling procedures, and participating in the ongoing enforcement of company policies.

Heritage Hotels & Resorts offers a supportive and inclusive workplace culture that values growth and professional development. Employees enjoy competitive pay, comprehensive benefits, and unique perks such as generous employee discounts across multiple properties, complimentary meals during shifts, and free parking. If you are committed to hospitality excellence and eager to contribute to a team that values community and tradition, this role provides a promising opportunity to grow your career in the hospitality industry within a respected and culturally resonant organization.