Restaurant Supervisor

Ruby Hospitality is a well-established hospitality company based in the Spokane area. The company operates a diverse collection of successful restaurants, hotels, and event venues, each tailored to provide exceptional guest experiences through excellent service and quality. Known for its commitment to hospitality and customer satisfaction, Ruby Hospitality has built a strong reputation within the local community and beyond by fostering a welcoming environment for both guests and employees. The company values leadership, teamwork, and continuous growth, making it a desirable workplace for individuals passionate about the hospitality industry.

The Restaurant Supervisor position at Ruby Hospitality is a pivotal role within the Steam Plant Restaurant Team. This is a working supervisor role, meaning that while the primary responsibility is to supervise front-of-house operations, the supervisor will also assist directly on the restaurant floor during busy periods and scheduled serving shifts. This hands-on approach ensures seamless service during peak hours and fosters a team-oriented work culture. Supervisors participating in serving shifts are eligible to participate in the restaurant’s tip pool or retain tips according to company policies and applicable laws. This position requires someone who can effectively lead by example, motivate and coach team members, and maintain high standards of guest service and operational efficiency.

The Restaurant Supervisor is expected to manage daily operations smoothly by monitoring staffing, guest flow, and service quality. They address guest concerns promptly and professionally to maintain satisfaction and uphold the establishment's reputation. Additionally, the role involves performing opening and closing procedures, managing cash handling and end-of-day reconciliation with accuracy. The supervisor also ensures compliance with company policies, health and safety standards, sanitation regulations, and liquor laws, emphasizing the importance of safety and legal adherence.

Moreover, this position has a strong focus on team development, including assisting with hiring, onboarding, and training new staff members. The supervisor will provide constructive feedback and coaching to team members, fostering an environment of continuous improvement and professional growth. Partnering with management, the supervisor contributes to achieving operational and financial goals, directly impacting the restaurant's success. This role requires excellent communication skills, organizational abilities, and problem-solving aptitude to manage the dynamic demands of a busy restaurant environment effectively.

Ruby Hospitality offers competitive hourly wages commensurate with experience, employee discounts, paid time off, and benefits for eligible employees. The company also prides itself on creating a supportive, team-oriented workplace culture where employees can thrive and grow. This opportunity is ideal for individuals with previous supervisory and serving experience who are enthusiastic about leading a restaurant team in a fast-paced, customer-focused setting.