Restaurant Supervisor

The Elderwood Restaurant Supervisor position is a pivotal role within Charlestowne Hotels, a respected hospitality group known for delivering exceptional service and memorable guest experiences. Charlestowne Hotels operates a collection of establishments renowned for their comfortable, high-quality accommodations and diligent attention to guest satisfaction. Among these is the Elderwood Restaurant, a distinguished dining venue that prides itself on offering a welcoming atmosphere, excellent cuisine, and impeccable service. This restaurant plays a critical role in the overall guest experience at the hotel, contributing to its reputation as a preferred destination for visitors and locals alike.

This full-time position offers an hourly wage of 22 USD and includes comprehensive benefits such as health insurance, dental coverage, paid time off, and employee discounts, underscoring the company’s commitment to supporting its staff. The Elderwood Restaurant Supervisor reports directly to management and is responsible for overseeing the front of house operations, ensuring that guests receive top-tier service every step of the way. This role demands a combination of leadership, extensive food service knowledge, and a passion for hospitality.

The Restaurant Supervisor position requires previous experience in both food service and bar environments, coupled with superior leadership abilities and guest service expertise. The successful candidate will manage all training initiatives and supervise service staff to maintain the highest hospitality standards. Key responsibilities include ensuring safety and cleanliness, resolving guest issues promptly and tactfully, and upholding the restaurant’s culture in daily operations.

Flexibility is essential, as the role involves working variable hours including weekends, holidays, and late nights. The supervisor serves as a role model for service excellence, aiming to ensure that each guest’s dining experience exceeds expectations from arrival through departure. The position helps foster a service-first environment that encourages teamwork and personal development among staff, enabling the restaurant to consistently deliver exceptional dining experiences.

Beyond direct guest interaction, the supervisor oversees hiring, scheduling, and development activities to build an effective team aligned with company values. Strong communication skills are required to articulate menu details, specials, and operational changes to team members, while also maintaining a warm and professional demeanor with guests. The role also involves some support in kitchen tasks such as assisting with food prep or plating to ensure quality standards are met.

To thrive in this position, candidates should have a positive attitude, be detail-oriented, punctual, and able to work independently while fostering cooperation among their team. They must be physically capable of handling the demands of busy dining environments, including lifting and moving trays or carts weighing up to 50 pounds. The ability to use computer systems including MS Office, POS software like Micros, and reservation platforms such as OpenTable is also required.

Ultimately, the Elderwood Restaurant Supervisor is a vital link between guests and staff, dedicated to guaranteeing a seamless, enjoyable service experience and upholding the high standards that Charlestowne Hotels is known for. This role provides an excellent opportunity for hospitality professionals looking to advance their career in a supportive and dynamic environment.