Restaurant Supervisor

Hornblower Group is a global leader in experience and transportation with a rich history spanning over 100 years. The company operates a diverse portfolio of international offerings that include water-based and land-based experiences, as well as ferry and transportation services. Hornblower Group is well-recognized for its premier experience division, City Experiences, which offers a variety of dining and sightseeing cruises, plus walking and food tours under renowned brands such as City Cruises, Walks, and Devour. Alongside these experiences, the Group operates City Ferry, which is the largest private operator of high-speed passenger and vehicle ferries in the United States, ferrying more than 10 million passengers annually. These ferry services include major routes such as NYC Ferry and Puerto Rico Ferry, along with other regional ferry systems.

In addition, Hornblower Group encompasses subsidiaries like Hornblower Marine, responsible for vessel outhaul and maintenance at Bridgeport Boatworks in Connecticut, and Seaward Services, Inc., a comprehensive shipping, waterfront logistics, and management firm specialized in government and commercial vessel operations and maintenance. The company also includes Anchor Operating System, LLC, an independent subsidiary that provides reservation, ticketing, and website integration services to clients within transportation, tourism, and entertainment sectors. Hornblower Group’s extensive global portfolio spans over 10 countries and more than 50 cities across the United States, serving upwards of 20 million guests annually. Headquartered in Orlando, Florida, the company maintains additional corporate offices in San Francisco, Boston, Chicago, London, New York, Dublin, and Ontario, Canada. For more information, visit hornblowercorp.com.

The Restaurant Supervisor position is a key role within Hornblower Group’s hospitality operations. This role centers on ensuring the effective management and leadership of the front of house staff aboard dining cruises, with the goal of delivering exceptional dining experiences to guests. The supervisor plays a pivotal role in overseeing daily restaurant activities during cruise execution, ensuring that safety protocols are strictly followed while maintaining a high standard of customer satisfaction. This role encompasses the supervision of service quality, training and development of staff, and maintaining cleanliness and hygiene standards, which are crucial to the overall guest experience.

The Restaurant Supervisor is also responsible for managing the administrative side of the restaurant operation, including keeping accurate records related to sales, inventory, and guest feedback. They are instrumental in resolving any guest complaints timely and professionally, ensuring each visitor’s experience is positive and memorable. Collaboration with management to strategize improvements in restaurant profitability and performance is also a significant part of this role. Additionally, this position involves participating in the recruitment and onboarding of new staff, thereby shaping the team that delivers the Hornblower dining service.

Successful candidates will find themselves working in a dynamic and fast-paced environment where adaptability and excellent interpersonal skills are essential. This role offers an opportunity to join a renowned global company dedicated to delivering world-class transportation and hospitality experiences. The employment type is full-time, and while specific salary information is not listed, Hornblower Group offers competitive compensation packages aligned with industry standards. This is an excellent opportunity for candidates passionate about hospitality management and committed to elevating guest service standards in a vibrant and rewarding environment.