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Job Overview
Employment Type
Full-time
Compensation
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The hiring establishment is a leading quick-service restaurant known for its commitment to delivering high-quality food, exceptional customer service, and a clean and welcoming environment. This company has built a strong reputation in the fast-food industry by consistently meeting customer expectations and achieving business goals through efficient operations, customer-focused strategies, and well-trained staff. The business operates multiple branches and continually seeks skilled professionals to maintain and elevate its standards in food quality, service, cleanliness, and profitability.
We are currently looking to hire a Restaurant Supervisor to assist the Restaurant Manager and lead the restaurant team in meeting business objectives. T... Show More
We are currently looking to hire a Restaurant Supervisor to assist the Restaurant Manager and lead the restaurant team in meeting business objectives. T... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6 months experience in team leadership within quick-service or retail environment
- food safety certification such as ServSafe
- completion of basic operations training program
- proficiency in computer applications including MS Office, Oracle, and POS systems
- ability to stand and walk for majority of work shift
- ability to lift up to 50 pounds occasionally
- capability to bend, squat, climb, stoop, and kneel as needed
- good vision and hearing to perform tasks and communicate effectively
- willingness to work irregular hours and varying shifts
- strong interpersonal and leadership skills
- commitment to customer service excellence and teamwork
- ability to handle pressure and meet deadlines
- compliance with company policies and legal requirements
Job Qualifications
- At least a high school graduate
- at least 6 months experience as a team/crew leader/trainer in quick-service restaurant or food service or retail operations
- food safety certification (ServSafe)
- proficient in MS Word, Excel, PowerPoint, Oracle, and POS systems
- basic operations training program
- strong shift management skills
- capability in FSC management
- customer feedback management experience
- knowledge of profitability management and financial analysis
- skills in sales information management and local store marketing
- demonstrated ability to build and monitor crew competency
- strong communication and coaching skills
- adherence to company code of conduct and HR policies
- ability to manage crisis prevention and operational administrative tasks
Job Duties
- Implement assigned product/service quality and/or cleanliness & sanitation program
- implement assigned crew management activity
- implement assigned cost management activity
- manage operations of assigned packaged program (if any)
- ensure achievement of shift sales target through sales program implementation
- manage food, service, and cleanliness program effectively including product quality, service quality, and sanitation & pest control
- lead and manage service crew to maintain product availability and quality
- attend to customer feedback and complaints
- implement speed of service programs and floor control standards
- implement cost management activities including food cost, paper cost, and inventory management
- implement crew scheduling and monitor man-hour usage and sales per man-hour levels
- organize, lead, and manage restaurant team during shifts
- develop and implement game plans and schedules
- train and certify crew members
- monitor implementation of code of conduct and HR/legal requirements
- manage supplies requisition, issuance, and inventory
- implement restaurant safety and security programs
- document feedback and conduct corrective actions
- monitor compliance with restaurant permits and licenses
- implement preventive maintenance and manage office orderliness
- manage crisis prevention programs
- monitor accuracy and timely submission of required reports
- perform other assignments as directed
- prepare periodic operational status reports and administrative duties
- prepare individual performance plans and management reports
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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