Restaurant Supervisor

Great Wolf is a leading hospitality company specializing in providing family-friendly entertainment and dining experiences within their indoor waterpark resorts. Known for their commitment to guest satisfaction and employee development, Great Wolf continues to expand their footprint with locations throughout North America. The company culture emphasizes a supportive work environment where inclusivity and career growth opportunities thrive. With a strong focus on operational excellence and customer service, Great Wolf offers a dynamic workplace for individuals passionate about hospitality and teamwork.

The role of Restaurant Supervisor at Great Wolf is critical to ensuring exceptional hospitality and smooth restaurant operations. This position involves overseeing daily operations, managing personnel, scheduling employees, and supporting front-of-house activities to deliver memorable dining experiences. Restaurant Supervisors at Great Wolf lead restaurant teams by communicating operational standards clearly, ensuring staff adhere to procedures related to sanitation, safety, and alcohol beverage control policies. They also play an active role in guest interaction, addressing feedback, resolving concerns, and fostering a welcoming environment for guests and employees alike.

This supervisory role requires proficiency in handling food service technologies such as Point of Sale (POS) systems and familiarity with administrative tasks including scheduling, payroll, inventory management, and reservation coordination. The Supervisor is instrumental in maintaining restaurant cleanliness, inventory stocking, and quality control throughout shifts. Additionally, they collaborate with other supervisors to ensure seamless operations across different shifts and support management initiatives related to staff performance review, conflict resolution, and employee development.

Great Wolf believes in fostering career growth through comprehensive training programs available via Great Wolf University, which includes leadership training and functional skills development. Employees enjoy flexible scheduling to balance work and personal life alongside access to wellness programs and various employee assistance resources. In addition to a competitive pay rate of $23.50 per hour, restaurant supervisors benefit from attractive perks such as health, dental, and vision insurance, life insurance, 401K with employer match, paid vacation and parental leave, and telehealth services. The company also celebrates diversity and inclusion, encouraging a workplace culture where all employees feel valued and empowered.

Those joining the Great Wolf team have the opportunity to grow their careers within a well-established hospitality brand, access exclusive family and employee discounts, and collaborate in a positive, energized work environment. The Restaurant Supervisor role offers a rewarding career path for individuals who are enthusiastic, possess strong leadership qualities, and are committed to delivering excellent guest service in a fast-paced restaurant setting.