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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $23.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading hospitality company specializing in providing family-friendly entertainment and dining experiences within their indoor waterpark resorts. Known for their commitment to guest satisfaction and employee development, Great Wolf continues to expand their footprint with locations throughout North America. The company culture emphasizes a supportive work environment where inclusivity and career growth opportunities thrive. With a strong focus on operational excellence and customer service, Great Wolf offers a dynamic workplace for individuals passionate about hospitality and teamwork.
The role of Restaurant Supervisor at Great Wolf is critical to ensuring exceptional hospitality and smooth restaurant operations. This posi... Show More
The role of Restaurant Supervisor at Great Wolf is critical to ensuring exceptional hospitality and smooth restaurant operations. This posi... Show More
Job Requirements
- High School diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
- Successful completion of criminal background check and drug screen
Job Qualifications
- High School diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Job Duties
- Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
- Provides administrative support for front of house operations including
- scheduling, payroll, reservations, inventory, receiving, and personnel related matters
- Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service
- works with management to investigate and resolve guest concerns
- Assists with the overall operation of the restaurant(s) including
- Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
- Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
- Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
- Identify all Out of Order equipment and pass along to Manager for repair
- Support management in staff performance related matters including
- employee reviews, corrective action, investigations, conflict resolution, etc.
- Assists with the coordination and execution of birthday parties
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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