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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $24.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading family entertainment and resort company renowned for its indoor water parks and themed accommodations that provide memorable experiences for guests of all ages. Known for its commitment to exceptional hospitality and guest satisfaction, Great Wolf offers a vibrant work environment where employees collaborate as part of a supportive team called the Pack. The company fosters career growth through cross-training, scholarship funds, and talent development programs at all organizational levels. Additionally, Great Wolf emphasizes work-life balance and holistic well-being, providing flexible scheduling, wellness programs, and resources like Employee Assistance and Relief Funds. Diversity and inclusion are... Show More
Job Requirements
- High school diploma or equivalent experience
- at least one year previous experience in a food service team lead capacity or leadership role
- experience utilizing Point-of-Sale technology for more than one year
- basic mathematical skills including addition, subtraction, multiplication, and division as they apply to cash handling
- flexibility with scheduling based on business demands including availability for nights, weekends, and holidays
- successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent experience
- more than one year of previous experience in a food service team lead or leadership role
- over one year of experience using Point of Sale technology
- basic mathematical skills applicable to cash handling
- prior experience with Micros POS preferred
- Serve-Safe and/or TIPS certification desirable
- proven ability to work effectively in a team
- professional image that inspires trust and confidence
- enthusiastic and positive energy
Job Duties
- Ensure operational execution by communicating expectations to lead servers and restaurant staff to maintain efficient operations and meet standards
- provide administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel matters
- interact with guests and staff, deliver feedback during shifts to ensure quality service, and assist management in addressing guest concerns
- assist with overall restaurant operations including point of sale transactions, expediting orders, restocking, ensuring quality, coordinating staff breaks and performance
- maintain restaurant cleanliness, sanitation, stocking, and setup from opening throughout shifts
- communicate with fellow supervisors across shifts to ensure consistent restaurant operations
- identify and report out-of-order equipment to management for repair
- support management in staff performance matters including reviews, corrective actions, investigations, and conflict resolution
- assist in coordinating and executing birthday parties
- enforce sanitation, safety, and alcohol beverage control policies to protect the establishment and patrons
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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