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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
flexible schedule
Job Description
The Biltmore Hotel is a prestigious and well-established hospitality institution known for its commitment to delivering exceptional guest experiences through impeccable service and high standards. Located in a prime area, the hotel caters to a diverse clientele, including business travelers, tourists, and local patrons who value luxury, comfort, and outstanding dining options. The hotel prides itself on maintaining a high standard of excellence in all areas, from its elegantly appointed guest rooms and suites to its exquisite dining establishments. As part of its dedication to superior service, the hotel follows the Biltmore Standard Operating Procedures (BSOPs) to ensure consistency, safety,... Show More
Job Requirements
- High school diploma required
- associate's degree preferred
- minimum two years experience in a high volume restaurant required
- must be able to speak, read, write and understand English
- must be able to compute accurate mathematical calculations
- must be able to provide legible communication and directions
- must perform job functions with attention to detail, speed and accuracy
- must be able to prioritize and organize
- must be able to think clearly, remaining calm and resolving problems using good judgment
- must follow directions thoroughly
- must understand guest service needs
- must work cohesively with co-workers as part of a team
- must be able to work with minimal supervision
- must maintain confidentiality of guest information and pertinent resort data
- must use a computer keyboard and possess basic typing skills
- must have moderate to advanced computer skills
- must work in a dynamic and constantly changing environment
- must be adept to multitasking
Job Qualifications
- High school diploma is required
- associate's degree is preferred
- minimum two years experience in a high volume restaurant is required
- must be able to speak, read, write and understand the English language
- compute accurate mathematical calculations
- provide legible communication and directions
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- think clearly, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guest's service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent resort data
- use a computer keyboard and possess basic typing skills
- possess moderate to advanced computer skills
- work in a dynamic and constantly changing environment
- adept to multitasking
Job Duties
- Maintain positive customer relationships to ensure 100 percent customer satisfaction
- conduct daily and monthly training meetings with staff
- daily check of facility maintenance for cleanliness and safety issues
- handle employee-relation issues as well as document and counsel employees
- adhere to, explain, and maintain policies/procedures in areas
- maintain proper manning levels
- order of supplies
- use of computer program Refine to maintain and update prices and descriptions
- daily bar check to ensure that they are clean, sanitized and well stocked according to par levels
- ensure food standards such as proper presentation, appropriate quality, portions size and timing
- attend monthly staff meetings
- conduct end of the month food and liquor inventory at the end of every month
- assist manager on a day-to-day operation
- ensure that all the employees report to work on time, groomed and in proper uniform
- assist manager with employee training
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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