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Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Competitive hourly pay
Health Insurance
wellness benefits
employee dining
Partner discounts
Job Description
José Andrés Group (JAG) is a renowned hospitality company that operates a diverse collection of restaurants and culinary ventures, each celebrated for exceptional food quality, outstanding service, and innovative dining experiences. With a strong commitment to excellence, JAG emphasizes a culture of hospitality, teamwork, and professionalism while creating environments where both guests and employees feel valued and inspired. As a prominent player in the restaurant industry, José Andrés Group is dedicated to maintaining high standards in operations, food safety, and customer service across all its establishments.
The role of Restaurant Supervisor at José Andrés Group is an hourly, non-exempt po... Show More
The role of Restaurant Supervisor at José Andrés Group is an hourly, non-exempt po... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of restaurant supervision experience
- Experience in fast casual or full-service restaurant setting
- Strong leadership and communication skills
- Knowledge of food safety, sanitation, and health regulations
- Ability to manage high-volume service shifts
- Coaching and team development experience
- Basic understanding of profit and loss management
- Competent with POS and scheduling software
- Flexibility to work nights, weekends, and holidays
- Physical ability to stand, walk, bend, reach, and lift up to 30 lbs
- Commitment to providing excellent guest service
- Capability to handle stressful and fast-paced environments
Job Qualifications
- 1+ year of restaurant supervision experience
- 1+ year in fast casual or full-service restaurant environment
- Ability to lead a team during high-volume periods
- Strong communication skills
- Knowledge of service standards, sanitation and health codes
- Familiarity with responsible alcohol service
- Proven coaching, training, and evaluation abilities
- Basic profit and loss literacy including labor, cash handling, and inventory
- Proficiency with POS systems, scheduling tools, and Google Workspace
- Availability to work nights, weekends, and holidays
Job Duties
- Serve as floor leader and Manager-on-Duty during assigned shifts
- Run a smooth shift by deploying stations, setting pacing, directing line flow, managing wait times, and assisting during peak service
- Conduct pre-shift meetings to set expectations, service goals, and menu knowledge
- Handle escalations and guest recovery with empathy and sound judgment
- Uphold all SOPs and steps of service using feedback and reports to ensure consistency
- Monitor sections, ticket times, and service cadence, adjusting staffing as needed
- Manage opening procedures including floor setup, POS checks, station readiness, and safety walkthroughs
- Lead closing procedures, securing cash drawers, depositing final sums, completing checklists, and verifying cleaning standards
- Audit side work completion daily and ensure clean shift transitions
- Confirm equipment functionality at open and close, reporting issues immediately
- Assist General Manager with administrative tasks
- Coach team members with clear expectations and on-the-spot feedback to reinforce service excellence
- Support training and cross-training while modeling JAG hospitality behaviors
- Document performance feedback and escalate issues
- Foster a positive, team-oriented work environment
- Champion JAG values through hospitality, teamwork, and professionalism
- Maintain strong communication via manager logs, pre-shift notes, and follow-through
- Encourage continuous operational improvement while protecting quality
- Ensure DOH compliance and immediately correct sanitation or safety issues
- Follow allergy protocols including guest and BOH communication
- Enforce responsible alcohol service and ID verification
- Support safe cash-handling procedures and variances reporting
- Monitor cleanliness and readiness of dining, restrooms, host areas, and service stations
- Respond promptly to facilities issues, emergencies, or guest incidents
- Manage labor through smart deployment and proactive adjustments
- Support accurate cash management, reconciliations, deposits, and resolve variances
- Monitor inventory levels, portion control, waste, and product usage, alerting leadership when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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