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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned family-friendly resort and entertainment company known for its indoor water parks and extensive entertainment offerings designed to create unforgettable experiences for families and guests of all ages. With a commitment to providing exceptional hospitality and fun-filled environments, Great Wolf has established itself as a leading destination for family vacations and quality time. The company prides itself on fostering a welcoming and inclusive work culture where employees, referred to as the "Pack," are valued for their unique contributions and supported in their personal and professional growth. Through various programs such as Great Wolf University, scholarship funds,... Show More
Job Requirements
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills as they apply to cash handling
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed
- Successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills as they apply to cash handling
- Prior experience with Micros POS is a plus
- Serve-Safe and/or TIPS certification is desirable
- Proven teamwork skills
- Professional image that inspires trust and confidence
- Enthusiastic and positive energy
Job Duties
- Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
- Provides administrative support for front of house operations including
- scheduling, payroll, reservations, inventory, receiving, and personnel related matters
- Interacts with guests and team members, provides feedback to staff throughout their shift to ensure quality service
- Works with management to investigate and resolve guest concerns
- Assists with overall operation of the restaurant(s) including
- Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
- Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and during shifts
- Communicates with fellow Supervisors across shifts to ensure smooth restaurant operations
- Identifies Out of Order equipment and reports to Manager for repairs
- Supports management with employee reviews, corrective action, investigations, and conflict resolution
- Assists with coordination and execution of birthday parties
- Adheres to sanitation, safety, and alcohol beverage control policies to protect establishment and patrons
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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