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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation
Paid parental leave
Job Description
Great Wolf is a premier family entertainment company known for its indoor water parks and resort destinations across North America. Focused on providing memorable experiences for families, Great Wolf offers a dynamic work environment where hospitality and guest satisfaction are paramount. The company takes pride in its inclusive culture, celebrating diversity and providing growth opportunities for employees at all levels through ongoing training and development programs.
The Restaurant Supervisor role at Great Wolf is essential to the smooth and effective operation of the resort's dining establishments. This position requires overseeing restaurant operations and personnel to ensure guests receive exceptional ho... Show More
The Restaurant Supervisor role at Great Wolf is essential to the smooth and effective operation of the resort's dining establishments. This position requires overseeing restaurant operations and personnel to ensure guests receive exceptional ho... Show More
Job Requirements
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills as they apply to cash handling
- Must be flexible regarding scheduling based on business demands including nights, weekends, and holidays as needed
- Successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed
- Successful completion of criminal background check and drug screen
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Job Duties
- Ensures operational execution by communicating expectations to lead servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
- Provides administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel related matters
- Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service
- Works with management to investigate and resolve guest concerns
- Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
- Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
- Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
- Identify all Out of Order equipment and pass along to Manager for repair
- Support management in staff performance related matters including employee reviews, corrective action, investigations, conflict resolution, etc.
- Assists with the coordination and execution of birthday parties
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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