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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, nestled along a beautiful beachfront that attracts both business and leisure travelers seeking comfort, style, and excellent service. As part of the globally recognized Hilton brand, this hotel upholds a strong reputation for quality, guest satisfaction, and a warm, welcoming atmosphere. The property features modern amenities, stylish accommodations, and convenient access to the scenic Carlsbad coastline. Guests experience not only comfort but also exceptional dining and recreational options, making it a popular destination in the region. The Hilton brand is synonymous with quality service and hospitality excellence,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Ability to lead and motivate a team
- Strong communication skills
- Knowledge of food safety standards
- Experience with POS systems
- Ability to handle cash accurately
- Availability to work flexible shifts including nights, weekends, and holidays
- Commitment to providing excellent guest service
Job Qualifications
- Bachelor's degree in hospitality or related field preferred
- Proven experience as a host, server, or cashier
- Supervisory experience preferred
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Knowledge of restaurant operations, including inventory management and cost control
- Excellent problem solving skills and ability to multi-task
- Prior cash handling and experience with MICROS POS system
- TIPS, CPR and Serve Safe certification preferred
- Understanding of food safety and hygiene practices
- Proficient in MS Office and POS systems
- Ability to work flexible hours, including nights, weekends, and holidays
Job Duties
- Lead and oversee breakfast and dinner service operations
- Act as the primary point of contact on the floor, especially in the absence of the F&B Manager
- Conduct and lead pre-shift meetings, communicating daily priorities, service expectations, and updates
- Monitor and ensure service standards, cleanliness, and guest satisfaction
- Handle and resolve guest concerns and complaints in a timely and professional manner
- Support with scheduling and shift coverage, ensuring proper staffing levels
- Provide real-time coaching and support to team members during service
- Ensure compliance with company policies and safety standards
- Partner with leadership to support training, accountability, and performance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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